IT Systems Analyst

ABOUT THE ROLE

San Diego Community Power is seeking an experienced IT Systems Analyst to join our growing team of technology experts who are building a world class IT & Data Analytics organization. A key priority of this role will be to assist in providing systems support for Community Power’s IT and data systems and support end-users. This role will be responsible for implementing and deploying IT infrastructure and computing systems to allow Community Power staff to utilize and implement IT systems.

This role will assist the Information Systems Manager in ensuring that Community Power is using up-to-date technology, and all systems work as expected and efficiently.

This position will report to the Information Systems Manager.

Community Power is a community-driven, not-for-profit public agency providing cleaner energy to the San Diego region. Formed in 2019, Community Power is the second largest Community Choice Aggregator (CCA) in California, serving nearly 1 million customer accounts across its member agencies: the Cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated areas of San Diego County.

Community Power was formed in 2019 as a public, not-for-profit community choice aggregator (CCA) in the San Diego region. We began electric service in 2021 and now serve seven member agencies: the Cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated communities of San Diego County. Community Power was formed to bring local control and customer choice to San Diego while also providing clean and renewable energy at competitive rates.

We are the second largest CCA in California, serving nearly 1 million customers. For more information, please visit SDCommunity

Power.org.

At Community Power, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and hope to hire employees that reflect our communities. We provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Assist in the implementation and deployment of IT infrastructure, systems support, network security systems, and desktop configurations.
• Assist in maintaining essential IT infrastructure operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Assist with projects and solutions development within the larger business initiative.
• Assist in managing business-critical IT tasks and support end users.
• Assist with supporting and testing change management processes for endusers' computers and account profiles.
• Assist with tracking and maintaining hardware and software inventory.
• Work with external service providers to ensure services are available for Community Power users.
• Assist in website and web portal IT administration changes.
• Help analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Assist in root cause analysis and troubleshooting of hardware and software issues related to internal IT.
• Assist in implementing broader IT strategies and IT policies, and best practices.
• Assist in creating and running workshops and training programs for staff.
• Assist in developing and managing the intranet website and content.
• Support and assist with audio/video equipment setup and run recordings of offsite meetings outside of normal business hours.
• Monitor and track IT service desk requests from end-users following SLA standards.
• Other duties may be assigned as needed.

Potential Responsibilities may include:

• Develop, customize, and automate workflows, business rules, and process flows.
• Create and maintain dashboards, views, and reports.
• Ensure seamless data management, including data imports, exports, and integration with other systems.
• Integrate and manage third-party applications and connectors to extend its functionality.
• Monitor system performance, troubleshoot, and coordinate with support and vendors as needed.

• Advanced working knowledge and experience working with IT infrastructure, email exchange servers, networking, firewall, VoIP, audio & video conference room setup, SharePoint administration.
• Demonstrated experience in Microsoft 365 and/or AWS cloud environments.
• Knowledge of IT and data systems engineering, architecture, and design.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Experience assisting in the…