Senior ServiceNow Developer

Position Summary

We are seeking an experienced Senior Service Now Developer with deep expertise in the platform including integrations to lead the design, development, and optimization of Service Now-based integration solutions. This role will own the end-to-end technical lifecycle for integrating Service Now with enterprise systems, third-party applications, APIs, and data services. The ideal candidate brings strong architectural judgment, hands-on development proficiency, and demonstrable experience enabling scalable, secure, and maintainable integrations in a complex enterprise environment.

• Integration Architecture & Development:
  Design, develop, and maintain integrations between Service Now and enterprise systems using Integration Hub, Flow Designer, Scripted REST APIs, MID Servers, web services (REST/SOAP), and message queues. Lead the integration architecture for new capabilities, ensuring alignment with enterprise standards, security requirements, and governance models. Develop reusable integration frameworks, patterns, and templates to accelerate future integrations.
• Technical Delivery & Platform Engineering:
  Build and enhance Script Includes, Business Rules, Transform Maps, Import Sets, custom APIs, and data flows. Support platform upgrades, runbook automation, and best-practice integration hardening. Troubleshoot integration failures and performance issues; implement corrective and preventive solutions.
• Collaboration & Stakeholder Management:
  Partner with cross-functional teams including Enterprise Architecture, Security, HRIS, ITSM, ITOM, and external vendors to define functional and technical integration requirements. Serve as the subject-matter expert for API design, authentication models (OAuth, Basic Auth), and secure data exchange patterns. Provide technical guidance to junior developers and participate in peer reviews.
• Governance & Documentation:
  Create high-quality architectural diagrams, sequence flows, mapping documents, and operational documentation. Ensure integrations adhere to compliance, privacy, data retention, and audit standards. Contribute to Service Now governance models, coding standards, and CI/CD automation.

• 6-10+ years of experience as a Service Now Developer, with at least 3+ years specializing in integrations.
• Strong expertise with Integration Hub, Flow Designer, Scripted REST APIs, MID Server orchestration, and web service integrations.
• Proficiency in JavaScript, Service Now Glide API, and Service Now scoped application development.
• Experience integrating Service Now with enterprise systems such as HRIS, ITSM tools, CRM systems, identity platforms, monitoring tools, or cloud platforms.
• Strong understanding of authentication frameworks (OAuth 2.0, JWT, Mutual TLS).
• Demonstrated ability to diagnose complex issues across distributed systems.
• Service Now certifications preferred (CSA required; CIS for ITSM/HRSD/Integration Hub highly preferred).

• Experience with event-driven or asynchronous integrations (Webhooks, Kafka, MQ, or similar).
• Hands-on experience with CMDB, discovery, and lifecycle management
• Familiarity with Now Assist, Virtual Agent, and AI search
• Experience in large-scale global environments with high availability and data integrity requirements.
• Familiarity with Dev Ops practices such as Git, ATF, CI/CD pipelines, and automated deployment frameworks for Service Now.
• Experience designing integrations in regulated industries or environments requiring strict security controls.

• Strong analytical and architectural thinking.
• Excellent communication and documentation abilities.
• Ability to work independently while collaborating closely with technical and non-technical stakeholders.
• Leadership mindset with a willingness to mentor and influence platform best practices.