Inbound Product Manager - Core Platform

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Work matters.

It’s where we spend a third of our lives—and the workplace of the future should be a place where people thrive. That’s why we put people at the heart of everything we do.

People matter.

Our teams are driven by a passion for learning, building, and innovating. Whether you  in engineering, sales, finance, or another function, every role is designed to create meaningful impact and provide room to grow.

Core Platform is a global organization made up of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leaders. We deliver best-in-class performance, resiliency, scalability, and security for over 8,400 customers, including more than 85 percent of the Fortune 500, with a 98 percent renewal rate. As the foundation of the Now Platform, Core Platform powers Runtime and Development capabilities that digitize workflows across departments and critical systems.

We help enterprises:

• Maximize existing technology investments and cut operational costs
• Improve core business processes with a unified platform

We are customer-obsessed and committed to enabling transformational outcomes at scale.

The Core Platform Product Management team is a highly skilled, collaborative group with decades of industry expertise. We tackle the most complex challenges our customers face around the world, leveraging the power of the cloud-based Now Platform.

We work side-by-side with Engineering and Quality teams, and partner across the entire organization to deliver advanced, scalable technology solutions that drive exceptional customer outcomes.

As our customers continue to grow with us, so does their workload across the enterprise and their customer base. You will bring experience in scaling and enhancing existing platform systems such as Java Runtime and JDK, platform caching, resource management, and elasticity and scale of infrastructure in both virtual and dedicated environments.

You know how to blend existing capabilities with new innovations to deliver products that meet the needs of our fastest-growing customers. In this role, you will work closely with software and quality engineering teams to analyze logs, performance metrics, and usage analytics to drive data-informed decisions.

You will collaborate with product managers across the platform and business units, and engage regularly with both internal and external customers as part of a high-impact, customer-focused, and highly collaborative team environment.

This position reports to the Senior Manager of Product Management, Core Platform.

What you ll get to do in this role:

• Deliver Customer Value
• Drive vision, roadmap, strategy, and requirements to meet enterprise customers  needs
• Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
• Be the voice of the customer, providing a business perspective on value during day-to-day development
• Provide Team Leadership
• Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
• Align with other platform teams and business units to achieve greater outcomes together
• Guide teams to focus on enhancing customer outcomes
• Have a Significant Impact
• Drive enhancements and efficiencies for services that are used by every Service Now customer
• Help define and drive the future of long-term scalability & performance of the Now Platform
• Be part of a high-performing Product team that is accountable, empowered, and works together to deliver…