Business Product Manager Treasury

Overview

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a strategically minded visionary driving the development and integration of sophisticated financial capabilities for the Treasury organization. You will execute a multi-year roadmap for treasury across a complex landscape of stakeholders within Treasury and also collaborate with cross-functional business stakeholders. You will play a pivotal role in defining the direction and success of the internal adoption, usage and leverage of treasury systems and workflows to support company success.

Responsibilities include:

• Drive Treasury Technology
  
  Roadmap:
  
  Lead the development and execution of the internal Treasury product roadmap, ensuring alignment with business goals, stakeholder needs, and strategic priorities.
• Orchestrate
  
  Cross-Functional Collaboration:
  
  Facilitate governance and communication across Finance, Program Management, Change Management, and Digital Technology teams to ensure transparency and execution excellence.
• Translate Strategy into Action: Convert business strategy into actionable product plans, including business cases, value definitions, and business requirements for new systems, capabilities and enhancements.
• Engage in the Development Lifecycle: Participate in product planning, requirements refinement, tradeoff decisions, test plans and success criteria, and all agile ceremonies.
• Serve as Product SME: Maintain deep understanding of the business process across enterprise treasury operations including major applications and their end-to-end data flow and downstream systems, acting as a bridge between business and technical stakeholders.
• Enable Change and Adoption: Support launch activities, change management, and enablement activities such as knowledge articles, FAQs, and training to drive adoption across Finance teams.
• Advance Product Maturity and Innovation: Apply product principles and design thinking to automate workflows, enhance user experience on platforms like Service Now, and elevate product maturity across the organization.
• Champion UI/UX Excellence: Engage in wireframe design and screen development, collaborating with design teams to deliver intuitive user interfaces.
• Communicate with Clarity and Impact: Deliver multi-mode communications tailored to diverse audiences, ensuring clarity, engagement, and alignment across all levels of the organization.
• Apply Agile Expertise and Strategic Thinking: Orchestrate and participate in technical delivery using Agile methodology and align initiatives with broader business objectives, leveraging AI tools to enhance functionality and user experience.

To be successful in this role:

• Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools and automated workflows.
• Experienced product manager adept at cross-functional collaboration to build seamless, end-to-end experiences that deliver value.
• Strategic thinker with strong attention to detail to define and drive meaningful outcomes that improve satisfaction, deliver key results, and elevate adoption/usage.
• Problem solver who can define the right problem, solve it holistically, and translate complex problems into clear requirements and solutions.
• Collaborative with the ability to motivate teams, drive engagement, synthesize inputs, and influence alignment.
• Proven track record of shipping products that users love.
• Ability to gather evidence from multiple sources, derive meaning, and make decisions in a fast-paced environment.
• Strong technical knowledge to work with engineering partners on complex system interdependencies and scalable…