Technical Support Associate

Overview

The Role

Title:

Technical Support Associate

Team:
Customer Success / Technical Support

Location:

Hybrid - San Diego, CA

Reports To:

Technical Support Manager

Stop scrolling - your dream job might just be here! At Practice Tek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works.

That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. Practice Tek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with Practice Tek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

• Onboard a steady stream of new customers by remotely deploying Doctibles software onto our customers systems
• Tackle customer inquiries and tickets across all our support system channels which include phone, email and chat, providing feedback, and answers to customer problems
• Monitor and manage product deployment tasks amongst the Customer Success team
• Provide internal support for issues escalated by the Customer Success team
• Manage advanced Tier 2 support issues with our software development, sales department and 3rd party partners
• Keep accurate records and ensure processes are well documented

Your unique talents are what make you shine. For this role, success looks like:

• 1–2 years of experience in technical support, IT support, or a customer-facing technical role.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Familiarity with SaaS platforms, basic networking concepts, and software installation processes.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.

Together.

At Practice Tek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay $26.44 per hour. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.

Practice Tek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.

This job description is not a contract of employment and does not alter the at-will relationship between Practice Tek and its employees.