Field Service Technician

Job Description Summary

Field Service Resource for the Dispensing Field Actions

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

This position has a three-year duration, with an anticipated end date of Sept 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will conclude at that time, and you will be eligible for severance per Company policy or plan.

The BD family is seeking responsible and committed people to join our team of professional Field Service resources for the remediation support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process.

At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at:

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service resource is responsible for collaborating with cross-functional teams to understand and be sensitive to our customer and business needs from end to end.

The Field Service resource is a remote field-based position with frequent travel to our customer locations. Ideal candidates will reside within an hour of a major airport. Valid driver's license is required.

Responsibilities:

* Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities.

* Perform remediation, configuration, and updates for medical devices, software, and networking systems.

* Conduct routine checks to verify proper functionality after setup.

* Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases.

* Provide customer-focused technical support in a professional, responsive, and resourceful manner.

* Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required

* Maintain compliance with hospital vendor credentialing requirements.

* Follow calibration protocols for servicing equipment.

* Maintain company assets (car, tools, and inventories) securely and in working order

* Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

* Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed.

Minimum Qualifications:

* High School diploma

* Ability to travel extensively for field-based service assignments.

* 1+ year of technical experience required.

* Prior military experience in electronics or IT roles are encouraged to apply.

* Strong troubleshooting abilities in electronics, mechanics, and electromechanical systems.

* Valid driver's license and reliable transportation required.

* Must live within one hour of a major airport for travel efficiency.

Preferred:

* Associate degree in biomedical, IT, electronics, or a related field preferred.

* Prior experience in government or VA/DoD healthcare systems strongly preferred.

* Experience in IT support, electronics, biomedical engineering, or pharmacy technology is a plus.

* Familiarity with automation equipment in healthcare settings preferred.

Job Requirements:

* Ability to lift up to 70 lbs and perform physical tasks such as pushing, pulling, bending, and standing for extended periods.

* Must maintain personal parts inventory, sourcing from approved vendors.

* Open availability Monday-Friday; work occurs ~30 hours per week, plus travel time.

* Position requires some nights and weekends based on customer needs.

* Travel is regional, national, and local, with work scheduled primarily during weekdays.

* Duties may require compliance with hospital vaccine and credentialing requirements.

At BD, we prioritize on-site collaboration because we believe it…