Desktop EngineerScientific Application Support

Desktop Engineer Scientific Application Support

Position Title & Department: Desktop Engineer-Scientific Application Support;
Information Technology Services

Posting # 5463

Department

Description:

Information Technology Services is a service organization that is integral to the success of the University of San Diego. We succeed only when we meet and exceed the expectations of our customers. We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity, and responsiveness. We celebrate the diversity and power of people, ideas, and cultures.

We respect and enrich the academic community in which we operate. We feel a sense of responsibility to lead by examples of creativity, enthusiasm, and loyalty to the University faculty, students, and staff.

University

Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

Detailed

Description:

This position requires proficiency in managing, and troubleshooting various operating system, system configurations, user management and system optimization. Providing a full range of services essential to USD faculty and students in support of specialized scientific software products and services. This is a technical position, supporting technology with expertise with STEM application installations, license server, download server and deployments such as ArcGIS, MATLAB, SAS, SPSS, Solid Works, Mastercam, and more.

The incumbent will be a bridge of support between the desktop and enterprise level applications, systems and services. Duties include level 2 and 3 support of the software and their associated hardware components. Deployment of enterprise applications such as Adobe, MS and others associated with the license server, integrated systems, and tracking devices. The incumbent will research, analyze, pilot and repair scientific software problems with focus on clear communication and collaboration in team environment.

• User Support:
  Provide technical support to university faculty, staff, and students. Assist users with troubleshooting hardware and software, including desktops, laptops, and mobile devices.
• Hardware Management:
  Working closely with the desktop staff on installation, diagnosing and repairing hardware problems, and maintenance of hardware devices such as servers, desktops, laptops, printers, and peripherals.
• Software Installation and Configuration:
  In working closely with the Software Team, install and configure software applications, including operating systems, productivity software, and specialized academic software used by students and faculty. Installs and maintains software that run instruments.
• Managing the enterprise hardware and software inventory management tool employed for campus wide software and hardware inventory and automation.
• Interact with faculty: to understand their current and future software needs and translating their needs into action items for ITS team.
• Actively research, configure, and test potential new scientific software products.
• Troubleshooting and learning skills- analytical approach to solve and troubleshoot.
• Organize and develop application testing procedures to provide for stability and performance.
• Communicate design requirements to technical and non-technical faculty, students, and staff.
• Documentation and design- ability to create and use a variety of tools in making technical or non-technical demonstrations
  - Able to create the diagram and architecture of the services and for user training.
• Troubleshooting:
  Investigate and resolve complex technical issues that may arise in the desktop and integrated environment. Ability to diagnose hardware failures, debugging software problems, or dealing with network connectivity issues.
• Technical knowledge:
  Understanding of AD, GPO for managing desktop systems and how it relates to other integrated systems and services.
• Update classrooms and labs: in working with the classroom support team perform maintenance and installation of software and hardware.
• Security monitoring:
  Stays abreast of the new security, patches and desktop trends.
• Inventory Management:
  Assist ITAM and ITAS with the oversight of the enterprise hardware and software inventory management tools employed for campus-wide software and hardware inventory and automation.
• Improve services: bring forward initiatives…