Consumer Support Specialist

Consumer Support Specialist page is loaded## Consumer Support Specialist locations:
San Diegotime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR-05559
** Summary
* * A Consumer Support Specialist answers basic sales and support questions with some overlap with sales and support teams. You will work closely with the sales and technical support teams to ensure a high level of customer satisfaction.  The employee is an expert in at least one product in which he has in-depth knowledge.  Employee is primarily concerned with issues in his area of expertise, but also has good knowledge of other products.

Job description
** FUNCTIONAL RESPONSIBILITIES AND DUTIES*
* • Provide technical support to customers for ESET consumer products.
• Provide non-technical support to customers, partners and resellers about products, bundles and ESET platforms.
• Provide support to customers, partners and resellers during the ordering process.
• Gather relevant information based on requests from higher level support and implemented processes.
• Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.
• Keep up to date knowledge of existing products and their components, along with the tools, processes, and procedures relevant to the team.
• Develop and maintain in-depth expertise in at least one product, providing advanced troubleshooting and support as needed.
• Perform scheduled callbacks to customers and stakeholders and respond to their basic requests in accordance with the defined procedures.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.
** REQUIREMENTS
* **
* Education:

*
* • Successfully completed commercial or IT-oriented education
• optimal education-high school
*
* Experience:

*
* • Years of work experience: 3 years is optimum
• 3 months on the job training
** Knowledge:*
* • Enhanced IT skills in supporting current operating systems and office applications
• Enhanced knowledge about sales related processes and cases
• Enhanced knowledge about call handling flow and support ticket flow in CRM system
** Language:*
* • English B2
** Communication:*
* • Very good communication competence
** Managerial skills:*
* • N/A
** Personal characteristics:*
* • N/ABenefits### Health & well-being
* Cigna Medical Plan
* Cigna Dental Plan
* Eye Med Vision Plan
* Reliance Standard Life Insurance
* Reliance Standard Long Term Disability Plan
* Health Joy Employee Assistance Program
* Cigna Supplemental Insurance
* Lifestyle Spending Account
* Bi-Weekly Mediation Series
* On-site Gym and shower facilities### Family
* Volunteer Day off
* Paid Time off
* Tuition Reimbursement
* Birthing Parent Match
* Pet Insurance### Office
* Recreational Zone
* Coffee & Snacks
* Parking Benefit### Other
* Benefit Hub - Discounts on travel, cars, electronics, etc…
* 401(k) retirement savings
* ESET's Charitable Contributions Program
* Referral Program Primary location

San Diego Additional locations

Time type

Full time locations:
San Diegotime type:
Full time posted on:
Posted 2 Days Ago
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