Field Support Technician

Position: FIELD SUPPORT TECHNICIAN

Job Summary: Responsible for design installation troubleshooting asset management configuration and support of all computerized information systems for assigned Navy Exchange activities.

Duties and Responsibilities

• Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.
• Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment.
• Performs capacity planning and analysis for new and currently installed networks.
• Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required.
• Implements new networks from design through post installation stages including cable plants, installation, and testing.
• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.
• Performs troubleshooting and repair of down or malfunctioning networks and equipment.
• Assists in performing ongoing optimization of networks and desktop computing systems in the region.
• Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers, and provides support for Distribution Center conveyor equipment.
• Acts as Code I point of contact in the field for store, hospitality, and distribution center management.
• Provides oral and written reports to regional lead technician and Field Support Supervisor.
• Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.
• Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

Performs other duties as assigned.

Must possess valid driver's license.

IAT1 jobs

This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).

Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF)

This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:

1. Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;

2. Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 20 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor.

3. Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:

• a. Education (at least one of the following):
  • i. Bachelor Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix
    4)
  • ii. CNSSI/NTSSI 4015 – Systems Certifiers / 4016 – Risks Analysts
• b. Training (at least one of the following):
  • i. 14AA - Common Submarine Radio Room (CSRR) Maintenance Technician
  • ii. 14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
  • iii. 14CM - SSN Radio Frequency (RF) Equipment Technician
  • iv. 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
  • v. CYBR
    1005 Security Essentials
  • vi. NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician
  • vii. NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
  • viii. NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician
  • ix. NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer
  • x. NEC 2710 Global and Command Control…