Manager of Encompass

Lend Sure Mortgage Corp | Nationwide search with the ability to be on-site in one of our office locations - San Deigo, CA - Kennesaw, GA - Warwick, RI or Cottonwood Heights, UT. Annual Salary Range: $110k - $165k plus annual discretionary bonus. Who We Are

Lend Sure Mortgage Corp. is a fast-growing wholesale lender specializing in Non-QM loan solutions. We help mortgage originators win more business by offering flexible options for borrowers who don't fit traditional guidelines.

We’re building a high-energy, tech-driven workplace where smart people can learn fast, grow their careers, and make a real impact. If you’re passionate about technology, problem-solving, and improving systems that people actually use-you’ll feel right at home here.

As Manager of Encompass
, you’ll own and elevate our Encompass platform. You’ll partner closely with Sales, Operations, and Technology teams to streamline workflows, improve user experience, and support company growth.

Reporting directly to the Chief Information Officer, you’ll lead Encompass strategy, configuration, support, and enhancements – making sure the platform works smarter, faster, and better for everyone.

• Be the go-to expert for the Encompass platform
• Lead day-to-day administration: users, security, personas, workflows, and system configuration
• Design and implement improvements that increase efficiency and reduce friction
• Manage updates, testing, releases, and ongoing enhancements
• Translate business needs into smart, scalable Encompass solutions
• Collaborate with leadership and stakeholders to deliver impactful projects on time
• Monitor integrations and system performance
• Document processes and recommend best practices
• Train, mentor, and support users and team members
• Help drive the long-term Encompass roadmap

• Bachelor’s degree in IT, Computer Science, or related field
• 3+ years in the mortgage industry
• Strong understanding of Encompass administration and configuration
• Ability to communicate technical ideas clearly to non-technical users
• Experience supporting applications, systems, and users

• Deep knowledge of Encompass (personas, business rules, forms, templates, eFolder, reports)
• Strong understanding of the loan lifecycle
• Analytical thinker who thrives in a fast-paced environment
• Organized, proactive, and solution-oriented
• Comfortable managing multiple priorities and help desk requests
• Strong customer service mindset

• Experience with Ellie Mae portals (TPO / Consumer Connect)
• Optimal Blue integration experience
• Encompass certification
• Light scripting or programming experience (C#, VB)
• Advanced Excel skills

• Competitive salary and benefits
• Growth opportunities in a rapidly expanding company
• Direct access to leadership and decision-makers
• A collaborative, tech-forward culture
• A chance to build, improve, and truly own a critical platform

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.