Technical Support Specialist

Technical Support Specialist I – San Diego County Credit Union

Base pay: $28.75/hr – $37.00/hr.

The position of Technical Support Specialist I is established to provide front‑line service desk support for the credit union, maintaining the service levels set by the department.

• Associate’s degree or equivalent work experience.
• A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member‑facing experience may also be considered.
• Two years of experience supporting PC systems, hardware and software in a professional capacity.
• Enterprise‑level competency with Microsoft Windows, Office and Outlook.
• Basic knowledge of networking, desktop and/or laptop imaging.
• Working knowledge of Active Directory.
• Professional and effective interaction, verbal and written communication skills.
• Demonstrated ability to coordinate concurrent projects and tasks, self‑organize, and prioritize meeting deadlines.
• Track record of applying critical thinking and effective problem‑solving skills.
• Prior experience with service desk ticketing systems preferred.
• Win
  10, Win
  11, and virtual desktop familiarity preferred.
• Office 2016, 2019, O365 familiarity preferred.
• Zoom and MS Teams familiarity preferred.

• Receive, process, and resolve IT service desk requests.
• Provide technical support to all departments and branches.
• Provide excellent customer service and support for trouble‑desk issues.
• Escalate service desk requests and provide status updates to users.
• Install and support PCs, phones, and other equipment.
• Install and configure software applications.
• Manage user accounts in Active Directory and other applications.
• Troubleshoot computer hardware and software.
• Troubleshoot email and mobile devices.
• Basic printer configuration and support.
• Assist with initial configuration of new equipment and software.
• Install and configure software applications utilizing endpoint management solution.
• Active Directory triage and troubleshooting.
• Perform telecom duties such as activating phones, configuring queues and extensions, and monitoring performance.
• Participate in AML/BSA compliance training as assigned and adhere to credit union policies and procedures.

• Perform other duties as assigned.
• Occasional travel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties, the employee regularly uses hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently stands and reaches with hands and arms, occasionally walks, sits, climbs, or balances, and occasionally stoops, kneels, crouches, or crawls.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Noise level in the work environment is usually moderate.

Monday–Friday 8:30 am to 5:30 pm
Saturday (rotating) 8:00 am to 4:30 pm
Full time – 40 hours

Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology – Banking industry