Senior Technical Program Manager, Customer Identity

Senior Technical Program Manager, Customer Identity

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Global Technology Solutions (GTS) at Res Med is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Res Med. The primary goal of GTS is to accelerate well‑being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future‑ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

The Global Technology Solutions (GTS) - Strategy and Delivery Team is a dynamic group of highly motivated and results‑driven professionals dedicated to translating Resmed’s strategy into an actionable roadmap.

Our mission is to drive Resmed's strategy forward by working across the organization to enable strategic alignment and effective cross‑functional program execution, foster innovation and transformation with enterprise‑wide practices and also enhance customer experiences with service and UX design.

We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and accountability for outcomes, all while recognizing the value of enjoying our journey together.

The primary role of Senior Technical Program Manager is to manage end‑to‑end cross‑functional delivery of software program/projects in the Digital Platform space. Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation. Management of projects in accordance with the Res Med Quality Management System.

You will partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. You will drive complex, high‑impact initiatives for the Customer Identity pillar, partnering across Platform Engineering and Product teams to deliver secure, scalable identity capabilities, while collaborating with cross‑functional teams, stakeholders, and sponsors across multiple geographies.

• Facilitate project and program‑level processes, drive execution, elevate impediments, manage risks and help foster continuous improvement across projects and programs.
• Define project scope, set schedules, and ensure regular and timely delivery of value to end customers.
• Address resource constraints, dependencies, and timing challenges while syncing efforts across teams.
• Collaborate with product managers, engineering managers, program managers, and other stakeholders to ensure alignment with business commitments and sync points across teams.
• Manage and communicate the implementation of significant changes to planning objectives, schedules, and product configurations to internal and external stakeholders.
• Provide regular status updates, highlighting accomplishments, plans, and any issues across assigned programs.
• Perform work in a specialized area requiring a deep understanding of fundamental principles, themes, and concepts.
• Accept and manage changing priorities and address issues quickly and professionally.

• Bachelor's degree in Computer Science or related discipline.
• Combination of education and work experience will be considered.
• 7+ years of Program Management experience working directly with multiple agile, product and/or platform teams.
• Strong understanding of the software development lifecycle.
• Experience with agile software development tools such as Jira and Confluence.
• Excellent interpersonal, written and oral communication skills.
• Outstanding time management and organization skills.
• Adept in problem‑solving, facilitating…