IT Specialist II

GROW WITH US ANDSTAY EXTRAORDINARY:

Launch your career to new heights with Innoflight—one of San Diego’s fastest-growing Aerospace and Defense innovators. Here, visionary minds engineer the future of space technology through pioneering, compact, and cyber-secure solutions. From software‑defined radios to cutting‑edge cryptographic systems and avionics, everything we build powers the next era of New Space. Join our small, agile, and mission‑driven team where your work has real impact and your growth has no limits.

We’re not just reaching for the stars—we’re engineering them. Let’s innovate the infinite, together.

As an IT Specialist II
, you’ll be a key part of keeping Innoflight’s technology ecosystem running smoothly. You’ll provide day‑to‑day technical support to employees and business units—resolving IT tickets, maintaining reliable system operations, and supporting Microsoft 365 and Azure environments. You’ll play a hands‑on role in user onboarding, device setup, and IT asset management while ensuring compliance with company IT and security standards. Operating under general supervision, you’ll also contribute to process improvements, automation, and efficiency projects that strengthen the company’s IT infrastructure.

• Provide End-User Support: Respond to and resolve IT support tickets promptly, troubleshooting hardware, software, and network issues for both onsite and remote users.
• Administer Microsoft and Azure Systems: Support Microsoft 365 (Exchange Online, SharePoint, Teams, One Drive) and assist with Azure Active Directory, Entra , and Intune for user and device management.
• Manage IT Operations: Handle Jira ticketing and task tracking, maintain IT asset inventories, and document troubleshooting steps and configurations for reference.
• Support Onboarding and Offboarding: Set up new devices, provision accounts, configure access permissions, and ensure compliance with company security policies.
• Maintain Network and Security Standards: Provide support for VPNs, basic switch configuration, and multi‑factor authentication while maintaining endpoint and data security practices.
• Collaborate Across Teams: Work closely with vendors and service providers to resolve technical issues and coordinate solutions that keep systems running efficiently.
• Contribute to Process Improvements: Identify opportunities to automate tasks, improve workflows, and enhance IT service delivery within the organization.

• Problem Solving: You’re quick to diagnose and resolve complex issues while keeping users informed and supported.
• Microsoft 365 and Azure Support: You have hands‑on experience managing cloud‑based environments with attention to security and reliability.
• Customer Service: You’re approachable, responsive, and dedicated to helping users stay productive and confident in their tools.
• Organization and Documentation: You maintain detailed records, manage tickets efficiently, and follow through until issues are fully resolved.

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred (or equivalent work experience).
• 3 or more years of experience in IT support or a similar technical role.
• Proficiency in Microsoft 365 administration (Exchange Online, SharePoint, Teams, One Drive).
• Experience with Azure Active Directory, Entra , and Intune for device and identity management.
• Familiarity with ticketing and workflow tools such as Jira or similar systems.
• Strong troubleshooting skills across hardware, software, and network environments.
• Knowledge of multi‑factor authentication, endpoint security, and cybersecurity best practices.
• Experience supporting PBX and VoIP systems preferred.
• Excellent communication and customer service skills with strong issue ownership and follow‑through.
• Organized and detail‑oriented, with the ability to manage multiple tickets simultaneously.
• Willingness to learn and adapt to evolving IT systems and technologies.
• Ability to obtain a U.S. security clearance; active clearance preferred.

The starting base salary for this position ranges from $80,000 to $95,000 per year
, depending on the…