NetSuite Support Specialist

Net Suite Support Specialist

Prior to submitting your application, please review the California Employee and Applicant Privacy Policy. Athletic is on a mission to revolutionize the beer industry by making fantastic and ground‑breaking non‑alcoholic beverages. We are excited to be on the search for a passionate and enthusiastic individual to join our team. At Athletic, we believe our people and products positively impact the well‑being, activity, and engagement of our communities, and we strive to include a wide range of perspectives to continually expand our understanding.

• Primary owner of Net Suite user issue response to troubleshoot, resolve, and provide guidance.
• Improve our responsiveness to Net Suite user help requests and consistent tracking to KPIs for reply and resolution.
• Coordinate NS tickets with support vendor for custom ERP built on Net Suite platform for issues/questions related to their customization.
• Set up / edit NS user access, role permissions, forms and docs across multiple subsidiaries.
• Handle requests for data connections, reporting and search/report customization.
• NS Setup for International markets, subsidiaries, partners, Customer centers etc.
• Conduct NS user training and assist with development of SOPs, instructions, and guides.
• QC test internal customizations and vendor ERP version updates in sandbox.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Honest, dependable, high‑integrity, and adaptive team player.
• Strong time manager with a proven ability to meet deadlines and keep priorities straight.
• Proactive in tackling new tasks and improving your process.
• Organized with attention to detail, listening, critical thinking, verbal and written communication skills.
• Analytical thinker with understanding of financial/accounting requirements, inventory management, manufacturing and distribution concepts.
• Able to research and find solutions to novel problems.

• 2–4+ years working with Net Suite in a technical support or consulting capacity.
• Excellent at troubleshooting, investigation, and management of Net Suite.
• Proficient in use of ticket & project management, chat and communication apps.
• Familiar with data management in BI tools like Suite Analytics, Domo, etc.
• Net Suite Certification a plus (Suite Foundation, Admin, etc.).

B.S. in Computer Science or related field a plus, or equivalent experience in IT/Software.

• Location:
  
  Position sits in our brewery in San Diego, CA. In‑office 4 days a week required.
• Base Salary: $75,500 to $85,000, commensurate with experience; bonus: eligible for a discretionary annual bonus of up to 10% of base pay.
• Travel Requirements:
  Ability to travel to / between San Diego, CA, and Milford, CT locations periodically, potentially broader in the future.
• Benefits:
  Company‑paid health, vision, dental, life, 401(k) with 5% company match, and paid parental leave.
• Community Program:
  In addition to PTO, all team members receive 12 paid days per year to dedicate to volunteering activities.
• We value internal mobility and team equity.
• We are an equal‑opportunity employer – we thrive when we champion diversity and inclusion. We are welcoming, respectful, and supportive at work and in our community.
• We encourage and welcome members of traditionally underrepresented communities to apply.

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to conduct work in a sitting position primarily; however, the job requires walking, bending, stooping, and lifting.

• May sit/stand for several hours at a time.
• Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem‑solving abilities.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.