ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Position: ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
Service Now
-Enterprise Service Mgmt Transformation - Senior Manager
- Tech Consulting - Open Location

Location:

Anywhere in Country

Overview

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Opportunity

You will lead Service Now Transformation teams in one of the fastest-growing areas of the business. It is a client-facing role, where you will motivate and develop teams while establishing and maintaining client relationships. You will grow your consulting, technical and leadership skills, and build relationships that define your career.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.

Your

Key Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.

• Accountable for program/project management, ensuring that all objectives are met.

• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Skills And Attributes For Success

• Drive and support sales activities alongside EY pursuit teams, developing proposals, estimates and participating in sales presentations.

• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.

• Act as an engagement manager across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.

• Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers.

• Build and foster client relationships and demonstrate the value of EY services.

• Excellent business acumen and the ability to make fact‑based decisions and resolve conflicts.

• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across non‑IT business functions, translating business objectives into process and technology transformation.

• Analyze a company’s service‑management functional capabilities (people, process and technology) and provide leading‑practice recommendations for strategic roadmaps.

• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter experts.

• Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.

• Create high‑quality deliverables and project artifacts.

To Qualify for the Role You Must Have

• Bachelor’s degree required (4‑year degree);
Master’s degree preferred.

• 5–7 years of relevant Service Now implementation experience.

• 5–7 years of Big‑4 or equivalent consulting experience, preferably at the Senior Manager or Director level.

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).

• Minimum of 2 of the following Service Now certifications:
- Service Now Certified Implementation Specialist – HR Service Delivery
- Service Now Certified Implementation Specialist – Customer Service Management
- Service Now Certified Implementation Specialist – Field Service Management

• Excellent consulting and interpersonal skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization.

• Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management.

• Experience with defining contextual, conceptual, and logical models aligning both business and technical capabilities.

• Experience leading teams and supervising others.

• A…