Network Operations Center Sr Manager

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

SILTT is searching for a dynamic and highly motivated Network Operations Center Sr. Manager responsible for providing strategic and operational leadership of a 24x7x365 NOC, ensuring 24/7 surveillance and assurance for multiple submarine cable networks, providing network reliability, performance, and customer satisfaction across all managed environments. This role oversees multi-tiered operations (L1-L3), incident, problem, change management processes, and ensures adherence to all contractual SLAs, KPIs, and compliance standards.

The Network Operations Sr. Manager will lead a team of Incident Managers, Change Managers, and Network Technicians while coordinating with Facilities and Security to maintain high service availability and operational excellence. If you are excited by the opportunity to join our team, we encourage you to apply today!

At SILTT we’re pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all‑hours, 365‑day operational response and disaster recovery, our multi‑functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges.

At SILTT, “objective‑driven” means first being “people‑driven”. As a small business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. That’s why we believe in offering paid healthcare, ultra‑competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work‑life balance.

As we charge ahead in the competitive world of technology and sustainment, we need a strong Network Operations Sr. Manager to support our current and future projects. This critical position will collaborate with fellow SILTT teammates, stakeholders and executive leadership. As we mobilize this critical new program, we are looking for a Sr. Manager to architect the framework of our success.

This is a rare opportunity to apply your real‑world insights to build a best‑in‑class NOC from day one, transforming industry best practices into a high‑performance reality that sets the trajectory for our future. This is your chance to move beyond established systems and instead use your seasoned judgment to build a sophisticated, resilient operation from the start.

In this role, you will lead a high‑impact operations organization that forms the backbone of enterprise service delivery. This role provides the opportunity to modernize NOC practices, implement automation, and shape a world‑class operations culture that scales while maintaining customer trust and operational excellence.

• Effectively lead the NOC team to ensure 24x7x365 successful surveillance, operation, and maintenance of submarine and inland cables, including wet and dry plant equipment.
• Lead a team of Incident Managers, Change Managers, and Network Technicians.
• Maintain governance structures, including MBRs, QBRs, CAB meetings, and readiness reviews.
• Lead Business Continuity failover exercises to review catastrophic event impacts and mitigate identified risks to NOC operations.
• Oversee adherence to ITIL processes (Incident, Problem, Change, and Event Management).
• Maintain the NOC playbook, runbooks, and escalation matrix.

• Receive and manage escalations for critical events outside of business hours, providing immediate consultation and guidance.
• Review and ensure the timely submission of weekly and monthly NOC engineer reports, verifying compliance with system owner requirements.
• Lea…