End-User & Application Support Analyst

PCS is one of the largest high net worth managing general underwriters in the market today. With a sole focus on families with $5m or more in assets, PCS provides complex insurance policies for individuals with complex needs. Private Client Select offers property and casualty personal insurance solutions and risk management services that meet the unique and complex needs of High-Net-Worth clients.

We understand their passions and are committed to preserving the life that they have built.

PCS employs approximately five hundred staff members. The company has offices in New York, NY, St. Petersburg, FL, San Diego, CA and Schaumburg, IL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.
The ideal candidate will be in the metro New York, New Jersey, St. Petersburg, San Diego or Schaumburg area to allow for regular in-office presence. This role is considered hybrid; the expectation is 4 days' presence in the San Diego, CA office with one day remote.

Private Client Select (PCS) is building an on-site IT capability in San Diego and is hiring an Application Support–focused IT professional to support our PCS One application suite and core insurance platforms.

This role is application-first (≈60%), with end-user and service desk support (≈40%). The ideal candidate understands how identity, access, and application workflows intersect and can support insurance business users across modern and legacy platforms.

You will serve as a front-line technology partner to underwriting, distribution, and operations teams—resolving application issues, provisioning access through Okta, and ensuring users can effectively perform insurance workflows.

• Provide functional and technical support for insurance platforms including:
• Billing and policy administration systems
• Support common insurance workflows:
• Policy issuance and binding
• Endorsements and renewals
• Agency and broker onboarding
• Triage application issues, validate data and access dependencies, and coordinate resolution with product, development, and L2/L3 support teams.
• Participate in business-as-usual (BAU) release support and day 2 activities; communicate status, workarounds, and resolutions clearly to business users.

• Support user onboarding/offboarding and access changes using Okta Workforce and Okta CIAM.
• Manage Okta group-based provisioning and validate profile attributes for the PCS One application suite.
• Troubleshoot SSO and access issues.
• Ensure access aligns with role, compliance, and operational requirements.

• Provide foundational/beginner support for Jira (intake, updates, workflows).
• Contribute to Confluence documentation for application support, access workflows, and common issues. Maintain clear SOPs and job aids.
• Serve as first-line support for end-user technology issues when application-related or identity-adjacent.
• Triage and resolve tickets through Fresh service; elevate appropriately with strong documentation.
• Support Microsoft 365 (Outlook/Exchange, Teams, SharePoint, Intune) at a functional level.
• Deliver a professional, business-aware support experience.

• Identify repetitive tasks and support no-code / low-code automation where applicable.
• Execute and lightly modify Power Shell scripts related to provisioning or reporting.

• 3–5+ years in application support, service desk, or end-user IT roles
• Experience with insurance platforms (MGU/MGA environments strongly preferred)
• Experience supporting business applications, not just endpoints
• Experience with:
• Identity and access concepts (users, groups, roles)
• Microsoft 365 suite
• Independently resolves most application and access issues
• Understands insurance workflows end-to-end
• Troubleshoots IAM and provisioning issues with minimal guidance
• Partners effectively with product and engineering teams
• Contributes to process improvements and documentation
• Strong customer service and communication skills
• Comfortable working in structured ITSM environments
• Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.

• Exposure to Okta Workforce or CIAM
• Salesforce and Instanda experience
• Jira and Confluence familiarity
• Power Shell scripting exposure

PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.