Global Head of Services

Position: Global Head of Application Services
Overview

Global Head of Application Services is a Leadership role and is responsible for managing the overall Application Services Business Globally for Rackspace Public Cloud. Driving business around Application Migration, Modernization, Cloud Native Development and Support. This is an extremely critical role with the responsibility of building Services Business for Enterprise customers – grounds up. The primary function of this role is to build and run a profitable business with Sales, Solutioning and Delivery responsibility.

Partnering with field sales team building and growing the Applications Services business across the Globe.

Key Responsibilities

• Build applications services Business Unit for Rackspace Globally and grow the business around Application Migration, Modernization, Development and support.

• P&L leader for Applications Services with responsibility for revenue, margin, and utilization targets.

• Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.

• Strategy:
Responsible for creating capability and offering roadmap to accelerate the business.

• Sales:
Leading growth of the Application Services globally working with Field Sales and Go To market team.

• Sales:
Lead Solution and advisory led sales with existing and new customers.

• Pre-Sales
- Actively participate in presales activities, deal reviews for the Application Services engagements

• Solutioning:
Solutioning differentiated offering for customers helping them achieve their business objectives.

• Delivery:
Delivering large and complex and Cloud application development, migration, modernization engagements across the globe.

• Delivery: responsible for delivering engagements successfully with high customer satisfaction.

• Partner
- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business.

• Partner:
Establish Rackspace as one of the top Cloud Application Services partners.

• Offering
- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers.

• Team Management – As a manager of manger lead a large team of architects, consultants, and Delivery Managers across the region.

• Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background.

• Operational Excellence:
Maintain a healthy utilization for the team.

• Operational Excellence:
Forecast accurately revenue, margin, utilization for business.

• Operational Excellence:
Represent business in front of Senior Leaders and customers.

• Cross-organizational agility, communication, and leadership.

• Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace.

• Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise.

Skills

• Seasoned P&L leader with strong experience in building Application Services business on Cloud for AWS, Microsoft or leading Consulting/SI organizations of $50M+

• Strong understanding of technology and standard practices around consulting and delivery.

• Strong understanding Cloud Native Solutions, Containers, Microservices, API

• Deep expertise in Application architectures, SDLC and Cloud based solutions.

• Strong experience of leading customer discussions and winning deals based on solution strength.

• Strong delivery experience of successfully delivering large application services engagement Solutions engagements with Global Delivery model.

• Analytical thinker who can plan and build long range plans.

• Thorough knowledge of all areas of business operation including strategic and operational planning.

• Ability to lead teams of support professionals and delivery managers.

• Proven leadership and…