Quote-to-Cash Systems Engineer

Company:

Qualcomm Incorporated

Engineering Group >
Systems Engineering

We are seeking a highly skilled Quote-to-Cash Systems Engineer to design, implement, and optimize end-to-end Q2C processes for our subscription-based businesses. This role will focus on integrating and maintaining systems that support quoting, pricing, order management, billing, and revenue recognition, ensuring seamless operations and exceptional customer experience.

• Proven ability to work independently with minimal supervision, demonstrating self-motivation and initiative.
• Assumes full responsibility for own work, making high-impact decisions; errors may have significant financial implications or affect projects, operations, or customer relationships, requiring cross‑functional involvement to rectify.
• Advanced communication skills to convey complex information to diverse audiences, including those with limited subject knowledge. Role requires sophisticated negotiation, influence, cooperation, tact, and diplomacy.
• Significant influence over key organizational decisions, frequently consulted by senior leadership for input on critical decisions.
• Expert problem‑solving skills, employing both deductive and inductive reasoning; multiple approaches may be necessary to resolve issues, often with incomplete information; advanced data analysis and interpretation skills are essential.
• High level of creativity and innovation, developing new processes, procedures, or work products within established guidelines to achieve strategic objectives.

• System Design & Integration
  • Architect and maintain Q2C platforms to support subscription lifecycle management.
  • Integrate Q2C systems with CRM, ERP, and payment gateways for automated workflows.
• Process Optimization
  • Analyze existing quote-to-cash processes and identify opportunities for modernization, automation, and efficiency.
  • Implement best practices for subscription billing, renewals, and amendments.
• Technical Implementation
  • Configure pricing models, discount structures, and approval workflows.
  • Develop APIs and middleware solutions for data synchronization across systems.
• Compliance & Security
  • Ensure compliance with revenue recognition standards and data privacy regulations.
  • Implement robust security measures for financial transactions and customer data.
• Support & Troubleshooting
  • Provide Tier 2/3 support for Q2C systems, resolving complex technical issues.
  • Collaborate with business stakeholders to translate requirements into technical solutions.

• Exemplary communication skills to effectively network with project leads and internal teams via email and direct conversation, overcoming highly complex obstacles and resolving critical issues with precision.
• Advanced troubleshooting and debugging capabilities for systems and/or applications, performing comprehensive root cause analyses, and escalating issues both internally and externally as necessary.
• Proactive monitoring and analysis of overall availability and performance of systems and/or applications, ensuring uninterrupted access for customers, identifying significant trends, and making high-level strategic recommendations for continuous improvement.
• Active participation and direction in project review sessions to communicate detailed project status and discuss intricate, high‑stakes issues.
• Leadership as a technical expert on features or systems, assigning work to project teams, and addressing the most advanced tasks to ensure successful project completion.
• Identification and synthesis of technical issues that impact projects or broader systems, creating detailed documentation for discussion with relevant stakeholders (e.g., project leads, team leads).
• Presentation of complex system solutions and other technical information to both internal and external audiences, ensuring clarity and understanding.
• Direct collaboration with Business Unit Representatives to ensure new systems and/or applications meet rigorous user requirement specifications and operational standards.
• Mentorship and knowledge dissemination to team members, sharing deep subject matter expertise and latest advancements.
• Guidanc…