IT Specialist

The Team and the Role

INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise.

By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice.

Reporting to the Program Manager, the IT Specialist provides comprehensive information systems support to a Navy program office, serving as the first point of contact for all IT-related issues. This role includes troubleshooting hardware and software problems, managing user access controls, and supporting periodic technology refreshes. The IT Specialist tracks access requests and IT assets, coordinates maintenance with vendors, and delivers hands-on assistance for everyday IT needs.

Additionally, the position supports the acquisition and delivery of IT services, acting as the primary interface for service delivery to the customer on the NAVWAR 8.0 Command ERP Business Office (CEBO) contract. This position is located in San Diego, CA.

• Gathers customer requirements, identifies the most cost-efficient service solution(s), orders services, and tracks services to delivery. Uses judgment in prioritizing customer tickets and adjusting resolutions based on customer needs. Proposes solutions to the government customer and seeks approval for expenditures.
• Provides technical support including assisting onsite and remote users of all ranks with troubleshooting devices. Examples include, but are not limited to, Windows laptops, mobile phones, tablets, network, application, and printer issues. Resolves account access, connectivity, and device configuration issues, escalating internally or to service providers as required.
• Oversees IT hardware inventory and software license management, including asset tracking, coordinating refreshes/replacements, monitoring license usage, transferring licenses, supporting hardware audits, and conducting periodic inventory reconciliations. Manages shipping and receiving of hardware delivered directly to the government. Tracks inventory by serial number, distributes material to customers, and stores excess materials in a secure, controlled space at the government facility.
• Coordinate and manage the issuance, return, and lifecycle management of government-furnished equipment (GFE), ensuring proper documentation and chain of custody.
• Troubleshoot and resolve account access, connectivity, and device configuration issues, escalating to NMCI and/or contracted service providers as required.
• Conducts reporting and makes recommendations to improve inventory control. Participates in periodic inventory audits led by government personnel.
• Disposes of Defense Reutilization Management Office (DRMO) equipment that is no longer economically feasible to maintain, including picking up retired devices and delivering them to the disposal facility.
• Manages team file share structures and their user access, email distribution lists, global address listings, and user account services for the supported customer team.
• Supports knowledge management activities, including maintaining standard operating procedures (SOPs), user guides, FAQs, and internal documentation to promote consistent and efficient IT support. May create SharePoint sites to provide access to information resources.
• Collaborates with functional, security, and onboarding/offboarding teams to ensure timely IT support for personnel transitions, minimizing disruption to operations.
• Ensures all activities comply with Navy IT governance, cybersecurity, and records management requirements, and contributes to continuous process improvement initiatives.
• Executes job responsibilities as outlined in the Performance Work Statement (PWS) area and labor category, if applicable.
• Bid and proposal support if requested.
• Performs other duties as assigned or required.
• Other duties as assigned.

Required Qualifications:

• An active secret clearance is required to be considered for this position.
• Bachelor s degree from an accredited university required.
• Seven (7) years of experience providing helpdesk or other information technology experience in a NAVWAR or similar DoD environment required.
• Experience installing and upgrading software and maintaining software licenses required.
• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must…