Technical Support Engineer, Grocery Robotics & Automation
Listed on 2026-01-17
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IT/Tech
IT Support, Technical Support
Technical Support Engineer, Grocery Robotics & Automation
Job | Services LLC
Final date to receive applications:
Feb 2, 2026
Worldwide Grocery Store Tech (WWGST) is searching for an innovative and solution oriented Technical Support Engineer to be part of our global initiative of developing and delivering the next generation of world‑class automation systems for grocery applications. The Technical Support Engineer will be part of a new product/technology support team responsible for maintaining and improving our fleet of automation systems. The majority of the responsibilities will be driving solutions to critical events in our automation systems to return peak performance focused on delivering for the customer.
In this role, you will provide design feedback, support performance testing activities, create standards and lead technical troubleshooting during downtime events for our newest robotics and automation solutions that are deployed in the field. The individual will be responsible for monitoring and resolving tickets escalated from on‑site operations, maintenance technicians, and vendor teams, create and maintain self‑service troubleshooting tools, create and maintain Voice of the Customer (VOC) feedback loops, manage system‑driven high severity downtime events, monitor and report on fleet‑level availability, manage network availability and quality escalations, manage stakeholder and vendor relationships to drive product support, maintain a repository of maintenance and operator reference SOP documentation and keep track of the site spare‑parts consumption for end‑of‑life analysis cycles.
You will work in close collaboration with our Operations teams
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