Field Support Technician

Job Description - FIELD SUPPORT TECHNICIAN

Job Number:
2600002H

Primary

Location:

Western District Admin

Pay Range: $62,930 to $81,237 based upon experience.

• Provides IT services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices.
• Provides technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other peripherals.
• Performs capacity planning and analysis for new and installed networks.
• Installs and modifies network and desktop hardware and software.
• Implements new networks from design through post‑installation stages, including cable plants, installation, and testing.
• Documents and manages assets of networks and all IT equipment.
• Performs troubleshooting and repair of dysfunctional networks and equipment.
• Optimizes networks and desktop systems.
• Provides minor computer operations maintenance for Distribution Center servers and conveyor equipment support.
• Acts as Code I point of contact for store, hospitality, and distribution center management.
• Reports orally and in writing to regional lead technician and Field Support Supervisor.
• Follows technical direction from NEXCOM Field Support Supervisor and Regional Lead Technician.
• Implements Information Security/Information Assurance policies and practices in delivery of systems, applications, and services.
• Performs other duties as assigned.

Must possess a valid driver's license.

• Three years of IT technical experience demonstrating aptitude in networking, LAN systems, Point of Sale systems, RF communications/networking, desktop/laptop support, printer repair, and management information systems.
• Two years of progressive experience in operating systems support, database administration, Point‑of‑Sale, electronic messaging, desktop/laptop, printers, application support (retail, financial, distribution/logistics, human resources), wide‑area networking, RF networking, and LAN support.
• Help‑desk or system‑support experience.
• Experience using automated tools for tracking, monitoring, and analyzing support activities to identify trends.
• Required certifications and credentials (cybersecurity or OS/CE certificates, and a signed privileged access statement). Candidates may be placed in the position but must obtain required certifications within 6 months.
• Substitution of experience for education:
  One year of related academic study above high school may substitute for nine months of experience up to a maximum of a four‑year bachelor’s degree in business/information systems for three years of general experience.
• Qualified candidates must be U.S. citizens.
• Position requires a favorable Access National Agency Check and Inquiries (ANACI).
• Position is designated IT‑2 (Non‑critical Sensitive). Must comply with SECNAV M‑5239.2 on cyber IT/CSWF requirements.

All incumbents must comply with the DON Cyber IT/CSWF Program requirements, participate in continuous learning activities, and maintain certifications as required.