Software Support Technician

Join to apply for the Software Support Technician role at CAMP Systems International, Inc.

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting‑edge platforms and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we are shaping the future of aviation technology. Since our founding in 1968, our dynamic team of 1,600+ employees across 14 locations globally is united by a passion for innovation and excellence.

We are looking for a Software Support Technician to maintain customer satisfaction by providing remote software system support, identifying system improvements, upgrading, installing, and configuring systems, and providing onsite, classroom, and remote training of end users. The role requires an on‑call schedule beyond normal business hours and on weekends, participation in rotational after‑hours support, and the ability to work independently with a high degree of productivity and reliability.

• Troubleshoot, diagnose, identify, and resolve software issues by means of research, testing, and remote screen sharing.
• Provide Tier I support answering the help desk phone line and email for all incoming service requests, including the Emergency Support line.
• Respond directly to clients by identifying problems, researching answers, and guiding clients through corrective steps quickly, clearly, and jargon‑free.
• Escalate incidents to Senior Support Engineers and alert managers of priorities and problems.
• Consult customers on the ideal use of the software based on best practice and customer business processes.
• If unable to provide a solution, collect and document necessary information for the appropriate specialist to address; follow through all calls and issues until resolved.
• Create and maintain working documents, including processes, procedures, FAQs, and known errors, contributing to a working knowledge base.
• Adhere to Software Maintenance Agreement timelines and requirements.
• Assist other help desk technicians as needed.
• Perform other duties as assigned.

• Associate degree or equivalent from a two‑year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.
• Ability to multitask and work in a fast‑paced environment.
• Exposure/experience in preparing and presenting basic software training information.
• Knowledge and/or experience of the aviation industry a plus.
• Bilingual is a big plus (Spanish preferred).
• Ability to read, analyze, and interpret technical procedures and general business correspondence, and to effectively present information and respond to questions via multiple communication methods to internal and external stakeholders.
• Knowledge of and/or experience in accounting processes strongly preferred.
• Knowledgeable in current networking standards.
• Familiar with system administration.
• Fluent with Microsoft Server and Windows operating systems.
• Knowledge of accounting systems a plus (e.g., Quick Books, Great Plains).
• Knowledge of client/server software systems, SQL, and Oracle database systems a plus.
• Intermediate to advanced knowledge of Microsoft Office, including Outlook and Excel.
• Hardware/Software troubleshooting experience in environments servicing local and remote users.
• Experience with Quantum Control a major plus.

$26.44 - $27.88 per hour

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled. CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or protected veteran status.

EEO.