Junior Technical Support Specialist

Job Summary

The position provides initial triage technical support. Reviews and acts as primary point of contact for phone, walk‑in and ticket support requests. Responsible for clarifying user requests, assisting in directing users to self‑help resources and assisting the Tech Support Specialists in ticket resolution. Handles select functions related to employee hiring/terminations such as new machine setups, inventory, and phone system updates.

• Staffs the institute help desk and any/all help systems.
• Performs various account setup, maintenance, and termination.
• Assists with workstation inventory control. Coordinates the specification, licensing control, installation, and upgrading of institute software assets.
• Maintains software license records.
• Assists in technical support of users in the use of file and electronic mail systems.
• Perform other related duties and assignments as required.

Knowledge of Mac OSX and Windows operating systems. Experience with computer hardware and prior help desk experience a plus.

Interested applicants should submit their resume.

The La Jolla Institute for Immunology (LJI) offers a collegial work environment that emphasizes collaboration, teamwork and creativity. Full‑time employment at LJI includes a competitive salary, medical/dental/vision benefits, paid sick leave, and contributions to a retirement plan (403B). For the last decade, LJI has been ranked as one of the best places to work in San Diego by the San Diego Business Journal.

The Institute hosts world‑renowned faculty and over 80 post‑doctoral researchers with scientists from over 30 countries. LJI is located in the Science Research Park on the campus of UC San Diego, providing easy access to the San Diego life‑sciences community and all that the area has to offer.

LJI provides Equal Employment Opportunity (EEO) to all employees and applicants for employment, and prohibits discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, marital status, disability status, genetics, medical conditions, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, or pregnancy, or any other condition protected by state and local laws.

This applies to all terms and conditions of employment, including recruitment, hiring, placing, training, promotion, compensation, benefits, transfers, educational assistance, terminations, layoffs, recalls, transfers, leaves of absences, and social and recreational programs.

La Jolla Institute is committed to compensation that is externally competitive and internally equitable. We validate this commitment by conducting regular market analyses to remain competitive with organizations of similar size in the nonprofit, independent research sector. Compensation decisions consider a variety of factors including experience, education, unique skill sets, organizational need, and internal equity.