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IT Support Specialist
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-01-12
Listing for:
Military, Veterans and Diverse Job Seekers
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Work as part of a team providing end user helpdesk support for multiple customers.
- Perform hardware, software, and network troubleshooting.
- Determine the best solution based on the issue and details provided by customers.
- Track all work. Provide detailed and accurate descriptions.
- Provide an excellent example of customer service.
- Share technical knowledge and help mentor fellow techs/team members wherever possible.
- Provide clients with one-to-one or one-to-many customer service & support as needed.
- Direct unresolved issues/escalate to the next level of support personnel.
- Identify and suggest possible improvements on procedures.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Professional work ethic
- Motivated self-starter
- Excellent customer service and communication skills
- Willingness and ability to travel locally and on a regular basis
- Strong desire to learn and understand our underlying software/systems/technology
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