Senior Technical Program Manager

Employer Industry: Cloud Computing and Data Solutions

• Opportunity for career advancement and growth within the organization
• Work with a dynamic and innovative team that values collaboration and impact
• Chance to influence product development and drive customer satisfaction
• Engage in a fast-paced environment with a focus on continuous improvement
• Build strong relationships across cross-functional teams to enhance customer experience

• Act as the primary owner of all Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices
• Collaborate with global Customer Experience teams to validate and evolve best practices
• Translate customer insights into actionable best-practice recommendations
• Maintain a data-driven insight loop to ensure best practices remain current and impactful
• Monitor customer adoption and recurring issues to identify areas for improvement

• Minimum of a bachelor's degree in computer science or business, or equivalent work experience
• 7+ years of direct customer support and/or release readiness experience in SaaS, PaaS, and IaaS environments
• 7+ years of experience in technical program management and project management
• Strong technical background with the ability to convey complex technical concepts
• Excellent time management and analytical skills with attention to detail

• Outstanding problem-solver and relationship-builder
• High levels of emotional intelligence (EQ) and empathy
• Understanding of Data Cloud fundamentals and concepts
• Ability to work in a dynamic, ever-changing environment
• Excellent presentation and communication skills in a global context

#Cloud Computing #Data Solutions #Customer Experience #Technical Program Management  #Innovation

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