Principal Product Manager, Build Agent - Platform Core

Principal Product Manager, Build Agent - Platform Core Experiences

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Platform Core Experiences organization leads the evolution of how creators build on the Now Platform—powering intelligent, AI‑native experiences for developers, admins, and enterprise teams worldwide. At the center of this innovation is Build Agent, Service Now’s autonomous development agent designed to turn natural language into secure, production‑ready enterprise applications.

Build Agent isn’t just another AI feature—it represents a fundamental shift in how developers and citizen builders create on the Now Platform. This conversational AI agent automates the complete development lifecycle: analyzing requirements from natural language, generating code and configuration, running automated tests, debugging errors, and deploying applications with built‑in governance and security compliance. With integrations spanning Figma’s Model Context Protocol, developer sandboxes, and the broader Service Now AI Platform ecosystem, Build Agent is positioned to democratize application development while maintaining enterprise‑grade quality and control.

• You will work on a product at the forefront of AI‑native enterprise software development, shaping how organizations will build applications for the next decade.
• Partner with world‑class AI‑native cross‑functional teams and forward‑thinking customers to turn breakthrough AI functionality into scalable product capabilities.
• Join the Platform Core Experiences team during a transformative period as Service Now scales with AI agents and autonomous workflows at the center of the platform strategy.
• Contribute to democratizing software development by removing barriers between business needs and technical implementation, enabling users globally to build, edit, and maintain enterprise‑grade applications through natural language.

In this role, you will own Build Agent product capabilities, drive execution on critical features, and serve as a bridge between customer insights, engineering teams, and cross‑functional stakeholders. It involves translating ambiguous, multimodal input into structured application logic; defining the agent’s action space; integrating with developer sandboxes and workflows; and ensuring every generated artifact meets the highest bar for security, governance, and enterprise reliability.

It’s an opportunity to help define how AI Agents become first‑class builders across the enterprise landscape—democratizing application development while maintaining the quality, safety, and scale that global organizations expect from Service Now.

• Own end‑to‑end feature and capability development for key Build Agent features. Define product requirements, collaborate on development and evaluation, and ensure successful delivery of high‑quality capabilities that advance the product vision.
• Distill and transform customer and partner feedback into actionable product requirements and feature specifications. Engage directly with Service Now developers, citizen builders, and enterprise customers to understand pain points, validate assumptions, and iterate on solutions that meet diverse user needs.
• Translate Build Agent strategy into executable product plans. Break down complex capabilities into epics and user stories, manage backlog prioritization, and coordinate with engineering on sprint planning and release…