Desktop Engineer

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This range is provided by Mental Health Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$38.46/hr - $38.46/hr

At TURN our mission is Improving Lives . Our organization embraces the tenets of client-centered care, and our core values People, Culture and Growthare at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.

Job Summary The Desktop Engineer will lead all activities related to end user device support, including device management, application management, troubleshooting & support, security and compliance, imaging and provisioning, and documentation and standards. The candidate will be responsible for providing expert solution knowledge within the Microsoft technology stack. Success in this role requires robust knowledge of hardware, software, and business applications (including Office 365 administration), the ability to provide technical support with a high degree of customer service, and effective management of IT assets.

The Desktop Engineer is also responsible for contributing to the growth and development of the Information Technology team.

Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Assist with managing and securing endpoint devices (computers, mobile devices, etc.) across the organization, ensuring compliance with security policies and best practices.
• Administer and optimize Microsoft Intune for device enrollment, configuration, compliance, and lifecycle management.
• Implement, monitor, and maintain endpoint security solutions, with a focus on Microsoft Defender and related technologies.
• Manage and maintain an accurate inventory of all IT assets including computers, mobile devices, and related equipment throughout procurement, deployment, and decommissioning.
• Tracks Help Desk trends and tickets to ensure timely and proper completion of all assigned tasks.
• Monitors and assigns incoming Help Desk tickets and support requests, providing frequent feedback to staff on matters regarding customer service, technical expertise, deadlines, and prioritizing.
• Ensures timely resolution of Help Desk tickets and support requests.
• Provides Tier 1 and Tier 2 technical assistance in response to calls, emails, walk-ins, and tickets in the use of software, hardware, and computer malfunctions with an emphasis on exemplary customer support.
• Provides onsite end user support for employee computers, applications, and printers.
• Responsible for gathering program requirements pertaining to IT, application, and business processes when required.
• Coordinates within the department and with other departments as needed to help resolve technological issues or in preparation for annual or cyclical maintenance events.
• Develops and updates written documentation, multimedia “how-to” documents, FAQs and online resources.
• Supervises special projects where appropriate.
• Maintains current knowledge of changing and growing technologies through reading, training, and both formal and informal professional development in the fields of technology and customer services.
• Active contribution to ongoing process improvement department wide.
• Develop and maintain automation scripts (e.g., Power Shell, Python) to streamline device management, security enforcement, and IT operations.
• Leverage AI tools and platforms to enhance IT support, automate routine tasks, and improve security posture.
• Participate in solution development projects.
• Identify and measure improvement opportunities.
• Help create and implement process improvement solutions pertaining to business needs.
• Interface with contracted help desk provider to ensure the best possible support for employees.
• Comply with all business and program rules, policies and procedures including HIPAA standards.

Qualifications

• BA/BS required or equivalent…