Manager, IT Infrastructure; Term Position

Join to apply for the Manager, IT Infrastructure (Term Position) role at San Diego County Credit Union

Join to apply for the Manager, IT Infrastructure (Term Position) role at San Diego County Credit Union

This range is provided by San Diego County Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

This role is a 24 month term position.

Position Summary

The position of Manager, IT Infrastructure is established to manage the design, implementation and operations of all information technology infrastructure within the credit union. This position directly manages a diverse team of network and systems engineers and is responsible for working within industry best practice and maintaining compliance with policies and controls, while delivering stable technology solutions across the Credit Union.

Minimum Qualifications (Education, Experience, Skills)

• BA/BS in Engineering, computer science or related field.
• 5 years of experience leading and mentoring IT Engineering teams.
• 5 years of experience researching and sourcing vendors, reviewing vendor quality of work, and verifying all deliverables match contracted terms.
• 5 years of experience as a Network/Infrastructure Engineer in an enterprise environment.
• Success in problem solving skills and experience in supporting all aspects of infrastructure platforms, including: email, storage, servers, telecom, firewalls, routers, switches, etc.
• Experience managing heterogeneous multi-datacenter and multi-branch network environments.
• Demonstrated team player, partnering with IT peers, customers, management and the business.
• Effective analytical and critical thinking skills; ability to reason inductively and deductively to arrive at logical conclusions.
• Professional and effective verbal and written communication skills.
• Demonstrated success in planning, organizing, leading and oversight of people and activities.
• Professional and effective interaction, verbal and written communication skills.
• Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines.
• Track record of applying critical thinking and emotional intelligence skills in a wide variety of situations.

Essential Duties And Responsibilities

• Responsible for input to strategy and decision making regarding datacenter architecture and solution selection including but not limited to; network, telecom, security, email, server, storage and backup technologies.
• Oversees delivery and operation of the systems that underlie all processes and functions across the credit union. Provides stable, reliable and secure infrastructure. Achieves and maintains a high level of service and customer satisfaction.
• Collaborates with IT Security and Risk and Compliance teams to provide functional, yet secure solutions that are highly available and meet all disaster recovery and business continuity requirements.
• Supports the IT Service Delivery function, working in partnership with the NOC and Service Desk team to improve service levels and with the Core Operations and Applications teams to ensure that projects meet customer requirements and are in compliance with policies and regulations.
• Delivers assigned IT Infrastructure projects and solutions on time, on budget with a key focus toward security and compliance.
• Collaborates with all areas of IT to deliver excellent infrastructure and service resiliency. Provides support, guidance, leadership and collaboration with IT and business teams to support overall credit union goals. Serves as a liaison between the business and various committees and project groups.
• Develops and provides guidance on policies, plans, and procedures for the management, acquisition and use of information technology resources. Continuously evaluates and maintains audit, standards, and policy compliance.
• Provides life-cycle management oversight of major information systems activities. Ensures infrastructure platforms and tools are operating on proper versions, patched…