Technical Support Engineer

As a Technical Support Engineer, you will work within a Product Delivery Team fused with UX, engineering, product and data talent. You will help the team design beautiful interfaces that solve business challenges for our clients. We work with a number of Tier 1 banks on building web-based applications for AML, KYC and Sanctions List management workflows. This role is ideal if you are looking to segue your career into the Fin Tech or Big Data arenas.

• Be involved in every step of the product design cycle from discovery to developer handoff and user acceptance testing.
• Work with BAs, product managers and tech teams to lead the Product Design
• Maintain quality of the design process and ensure that when designs are translated into code they accurately reflect the design specifications.
• Contribute to sketching sessions involving non-designers
  
  Create, iterate and maintain UI deliverables including sketch files, style guides, high fidelity prototypes, micro interaction specifications and pattern libraries.
• Ensure design choices are data led by identifying assumptions to test each sprint, and work with the analysts in your team to plan moderated usability test sessions.
• Design pixel perfect responsive UI’s and understand that adopting common interface patterns is better for UX than reinventing the wheel
• Present your work to the wider business at Show & Tell sessions.

• 4+ years of system administration experience with the Microsoft Server platform (2012/2016, Microsoft IIS, Active Directory)
• 3+ years of hands-on system administration experience with AWS (EC2, Elastic Load Balancing, Multi AZ, etc.)
• 4+ years of SQL Server, MySQL
• Working knowledge of Encryption techniques and protocols, Multi-factor authentication, Data protection, Penetration testing, Security threats
• Bachelor’s Degree, or 4+ years of hands-on IT experience

• Programming experience developing web applications with the Microsoft .NET stack and a basic knowledge of SQL
• Development experience with Angular, Node.
  
  JS, or Cold Fusion
• HTML, CSS, XHTML, XML
• Hypervisors, SAN’s, load balancers, firewalls, and Web Application Firewall (WAF)
• Experience with Higher Logic (a collaboration platform)
• Mongo
  
  DB, Drupal
• Mobile App Development (iOS and Android)