HR Program Manager; ServiceNow HRSD
Listed on 2026-02-07
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HR/Recruitment
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IT/Tech
IT Consultant
Overview
We are seeking a Service Delivery Manager to advance our global HR Service Delivery strategy, focusing on enhancing the digital HR services on the Service Now platform. The role involves driving continuous improvement, optimizing employee service experiences, and maintaining high-quality standards. You'll partner with various teams to streamline HR workflows and ensure services are globally consistent and accessible.
Primary
Skills:
Service Now (Expert), HRSD (Advanced), Continuous Improvement (Intermediate), Analytics (Intermediate), Collaboration (Advanced)
Location:
San Diego, CA
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Contract:
W2
• Duration: 18 months
• Pay Range: $65 - $70 per hour
- Execute on HRSD governance and continuous improvement priorities to enhance service quality and workflow efficiency.
- Support governance routines, ensuring global HR service taxonomy aligns with enterprise standards.
- Drive continuous improvement by leveraging service metrics, employee feedback, and workflow assessments.
- Collaborate with stakeholders to refine HR services, address pain points, and implement roadmap-aligned enhancements.
- Optimize AI-enabled support channels and contribute to release readiness by validating service changes and supporting adoption.
- Profound understanding of Service Now HRSD platform and functionalities.
- Experience in driving continuous improvement initiatives and service optimizations.
- Strong analytical skills to interpret data and translate insights into actionable improvements.
- 5+ years in HR Operations, HR Service Delivery, Shared Services, or HR technology, with a preference for Service Now experience.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc s Best Workplaces 2024 and Silicon Valley s Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor s Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya s industry recognitions solidify our leadership position in the IT staffing space. We don t just connect you with great jobs, we connect you with a workplace that inspires!
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