Employee Relations Service Specialist

Overview

Job type:
Full-time, Exempt

Location:

3131 Camino del Rio N, Ste 650, San Diego, CA 92108

The company is looking for an Employee Relations Service Specialist to help support our clients by resolving HR-related matters in a timely and professional manner while maintaining a high bar for service and minimizing company liability. The Employee Relations Service Specialist will report to the Director of Employee Relations and work closely with HR Business Partners to provide strategic HR guidance in support of TEAM’s vision for unparalleled client experience and risk management solutions.

This role serves as a trusted partner to work alongside internal/external stakeholders to effectively collaborate and direct various employment lifecycle processes, from onboarding to offboarding, and to resolve other employment issues. This role will directly contribute to TEAM’s NPS score of 90% or higher. The ideal candidate has strong executive presence, demonstrates impeccable organizational skills to manage competing priorities, and can effortlessly combine a business-centric mindset with creative, client-centric service.

• Foster consultative partnerships and deliver customized white-glove service ensuring HR deliverables are completed timely and to client satisfaction
• Partner with designated HR Business Partners and clients on the resolution of routine HR issues, service or employment-related issues to optimal outcomes (minimal legal/financial exposure, stakeholder satisfaction)
• Support fast-paced, high-volume client and employee onboarding efforts by managing background flags, other onboarding escalations, and client-specific requests
• Independently administer TEAM’s Leave of Absence program
• Owns employee relations administrative functions (e.g., drafting offer letters and supporting HR Business Partners on term correspondence, etc.)
• Navigate motor vehicle escalations that may arise at any point throughout the employment lifecycle
• Work with HR Onboarding to resolve I9 reauthorizations and partner with HR Business Partners on escalated immigration matters
• Work closely with clients and service teams to facilitate account terminations
• Provide cross-functional HR support to service teams
• Complete assigned department, compliance, or other projects in support of the development and implementation of new HR services, systems, or other operational efficiencies

What we are looking for someone who:

• Has 2-3 years of progressive human resources experience (including 1-2 years employee relations experience), preferably with multi-state employees or experience in a client-facing role at a top-tier firm. Relevant backgrounds may include financial services/banking, hospitality, retail, sales, consulting in a PEO, staffing or franchise model, corporate strategy, and more.
• Has a Bachelor’s degree; PHR or SHRM-CP certification strongly preferred.
• Has demonstrated experience resolving employee relations matters expertly and tactfully to successful outcomes, while taking the initiative to proactively get ahead of issues.
• Demonstrates a strong desire to learn and apply new concepts quickly.
• Has strong customer service orientation and provides responsive, compassionate, and impeccable service to clients in a thoughtful, strategic, solutions-focused manner.
• Demonstrates accountability by taking complete ownership of client and employee relationships and outcomes, while thinking critically and solving problems creatively, often in very fluid and nuanced situations.
• Has impeccable communication; displays strong executive presence and emotional intelligence to inspire confidence, influence decisions, and can quickly build trusted relationships within the team and with senior stakeholders.
• Has strong time management skills and resourcefulness, ability to manage multiple projects efficiently and autonomously in a fast-paced environment with competing deadlines; executes with a high degree of quality and accuracy.

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning…