People Operations Manager, Employee Relations

* This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
*** Position

Responsibilities and Duties:

*** Serve as trusted advisor to managers and employees regarding employee relations issues, including conflict resolution, performance management and disciplinary action
* Ensure the organization adheres to all applicable labor laws and regulations
* Maintain current knowledge of federal and state employment laws (EEO, ADA, Title VII, etc.) to ensure compliance across HR practices
* Coordinate employee lifecycle activities such as onboarding, promotions, terminations, and separations in partnership with internal stakeholders
* Conduct prompt thorough, and impartial investigations into employee complaints, concerns and allegations.
* Mediate and resolve employee disputes and grievance effectively
* Conduct exit interviews, process employee separations in Workday, ensure final pay compliance, and document findings
* Administer drug and alcohol testing programs in alignment with policy and regulatory requirements
* Adjudicate background checks, escalate discrepancies, and ensure pre-employment compliance steps are completed
* Review employee records and respond to subpoenas, audits, and unemployment claims in a timely and accurate manner.
* Track ADA cases and accommodations to ensure legal compliance and timely case management.
* Maintain and audit HRIS records (Workday), employee files, and SharePoint documentation to ensure accuracy, security, and compliance
* Manage external HR mailbox communications, including verifications of employment and benefit-related audits
* Participate in continuous process improvement efforts and special projects as assigned
* Communicate company policies, procedures and changes to employees clearly and effectively
* Demonstrate empathy and understanding to employees by actively listening to their concerns
* Facilitate constructive dialogue and reach mutual agreeable solutions
* Provide coaching and support to managers on handling sensitive employees’ issues and creating a positive, inclusive workplace
* Understand and apply best practices in employment relations management

* Experience:

5+ years of People Operations or Human Resources experience.
* At least 4+ years of experience managing teams or leading people operations functions.

* Education:

Bachelor’s degree in human resources, business administration or related field.

* Certifications:

HR-related certifications such as A-PHR, SHRM-CP/SCP etc. a major plus.
* Familiarity with full employee lifecycle.
* Ability to confidently speak publicly and respond to inquiries in a professional manner.
* Ability to visit job sites and offices, as needed.
* Exceptional interpersonal, communication, and conflict-resolution skills.
* Strong English communication skills both written and verbal, bilingual in Spanish is a major plus.
* Ability to handle sensitive matters with discretion, empathy, and professionalism.
* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
* Self-motivated, able to work independently, as well as part of a team.
* Commitment to continuous learning and staying informed on employment laws, HR best practices, workplace investigation procedures and emerging technologies.
* Ability to work in front of a computer for long periods of time.
* Ability to lift 15 pounds as needed in an office environment.
* Strong communication and collaboration skills when working with internal teams and external vendors.
* Proficiency in administering employee changes and storing employee file documents in HRIS systems;
Workday experience preferred; and Microsoft Office Suite.

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