Sr. HR Operations Manager

Sr. HR Operations Specialist page is loaded## Sr. HR Operations Specialist locations:
San Diego, California time type:
Full time posted on:
Posted Yesterday job requisition :
REQ 47578#
** Business Unit:
** Cubic Corporation# #
** Company Details:**# When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on  
** Job Details:
***
* JOB SUMMARY:

** The Senior HR Operations Specialist is responsible for the design, execution, and optimization of the people-related processes that power our organization. You will serve as the bridge between HR strategy and technical execution, ensuring our HRIS, compliance, and project portfolios are managed with high precision and a focus on scalability. This position typically works under low supervision and direction.
*
* ESSENTIAL DUTIES AND RESPONSIBILITIES:

**** 1. Strategic Project Management**
* ** Lead HR Lifecycle Initiatives:
** Act as the lead for HR implementations (e.g., new module rollouts, AI implementation, HR service ticketing models).
* ** Process Architecture:
** Evaluate existing HR workflows to identify bottlenecks; design and implement automated solutions to reduce manual administrative burden.
* ** Change Leadership:
** Develop and execute comprehensive change management plans, ensuring high adoption rates for new HR technologies and policies.
* ** Post-Implementation Analytics:
** Conduct "Retrospectives" or ROI analyses on HR projects to measure success and inform future roadmaps.
** 2. Employee Experience & Resource Optimization**
* ** Journey Mapping:
** Analyze and optimize key touchpoints in the employee HR experience to ensure HR operations feel personalized, modern, and supportive.
* ** Self-Service Strategy:
** Design and maintain a comprehensive
** Employee Knowledge Base
** or Help Centers within SharePoint and Service Now.
* ** User-Centric Design:
** Audit HR communications, portals, and platforms (HRIS/Intranet) for clarity and ease of use. Ensure that HR resources are accessible for a diverse workforce.
* ** Employee Suggestions:
** Monitor the “employee suggestion box” and create ways to address employee’s questions and concerns.
* ** Manager Training:
** Partner with the Learning and Development team to create comprehensive training for managers on HR-related initiatives and information.
* ** Resource Accessibility:
** Ensure that all HR policies, benefits guides, and compliance documents are written in inclusive language. Create new ways to educate employees on HR resources (i.e. HR podcast).
** 3. HR Operations & Systems Oversight**
* ** Data & Insights:
** Utilize data to create comprehensive reporting and dashboards in an easily digestible manner. Deliver actionable people analytics on HR ticket data, initiative success/impact, and workforce trends.
* ** Vendor & Financial Management:
** Manage relationships with HR vendors (outplacement services, engagement survey vendor, compliance reporting). Oversee the HR budget/invoicing process through a lens of cost-optimization.
* ** Global Compliance:
** Aid in ensuring all HR operations comply with federal, state, and local regulations. Keep HR-related policies up to date, collaborate with necessary stakeholders to improve documentation.
** 4. Advanced Operational Support**
* ** Documentation & Knowledge Management:
** Create "Standard Operating Procedures" (SOPs) for HR functions to ensure business continuity.
* ** Escalation Point:
** Act as the Tier 2 support for complex employee inquiries regarding policy, benefits, or systems that cannot be resolved by the Global Shared Services team.
* ** Inter-departmental Liaison:
** Partner with IT, Finance, and Legal to ensure HR data flows seamlessly across the company's tech stack.
*…