Front Desk Guest Service Agent

Overview

Mission Bay Resort in San Diego Mission Bay is a 357‑room resort with multiple dining options, a renovated pool, a kids pool, Bay views, fire pits and more. We are excited to welcome a new Front Desk Agent who will showcase our hotel, amenities and create memorable experiences.

• Meet and interact with guests from around the world, showcasing the hotel and its amenities.
• Directly impact the guest experience, create lasting memories and provide exceptional service.
• Handle reservations, check‑in/check‑out, payments, and answer guest inquiries in a fast‑paced environment.
• Support front desk operations and maintain a clean, organized, and safe front desk area.
• Work flexible schedule, adapting to changing guest volume and stay availability.

• Strong verbal and written communication skills.
• Experience in guest care within a fast‑paced environment.
• Positive attitude, patience, empathy, and strong problem‑solving skills.
• Proficient computer skills and familiarity with hotel PMS and POS systems.
• College education or equivalent experience preferred; 0+ years of experience acceptable.
• Flexible schedule availability; ability to work nights, weekends, holidays.

• Verbal Communication
• Written Communication
• Computer Skills
• Positive Attitude
• Guest Care
• Problem Solving
• Patience
• Empathy

• Competitive hourly rate of $25.00 per hour.
• Compensation package that includes incentive opportunities.
• Free lunch, free parking.
• Health benefits;
  On‑ Pay (hiring before payday).
• Travel discounts at Noble House Hotels across the US.
• Supportive culture and team‑player environment.

We are a hard‑working, reliable team with a passion for hospitality. We value a 'can do' attitude, continuous learning, fun, and inclusion. Mission Bay Resort supports diversity, equity, inclusion, and accessibility. Employees are encouraged to bring their authentic selves.

We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where all can thrive based on individual qualifications, experience, abilities, and performance.