Lead Front Desk Supervisor

Location:
Hilton Garden Inn/Homewood Suites San Diego Downtown/Bayside

• Serve as the first point of escalation for guest concerns, service recovery, and special requests.
• Ensure a consistently welcoming, professional, and hospitable guest experience.
• Proactively identify opportunities to enhance guest satisfaction and loyalty.
• Handle VIP arrivals, distressed guests, and special accommodations with discretion and care.

• Oversee daily front desk activities including check‑ins, check‑outs, room assignments, and billing accuracy.
• Ensure adherence to brand standards, SOPs, and hotel policies.
• Monitor lobby flow and staffing levels to ensure efficiency during peak times.
• Maintain accurate guest records and reports in the PMS system.

• Lead Front Desk Agents during shifts, assigning tasks and providing real‑time support.
• Train, coach, and mentor new and existing team members.
• Conduct daily pre‑shift huddles to communicate priorities, arrivals, and service goals.
• Model professionalism, accountability, and teamwork at all times.

• Ensure proper cash handling, balancing, and shift audits.
• Assist with billing questions, adjustments, and folio corrections.
• Support inventory control for keys, supplies, and front desk materials.

• Communicate effectively with Housekeeping, Engineering, Security, and Management to ensure smooth operations.
• Document and report incidents, guest feedback, and operational issues as required.
• Support management with reports, scheduling input, and coverage needs when requested.

• Qualifications
• Minimum of 2 years of hotel front desk or guest services experience required.
• Prior supervisory or leadership experience preferred.
• Strong guest service and problem‑solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with hotel PEP systems and Microsoft Office.
• Ability to multitask, remain calm under pressure, and make sound decisions.
• Flexible availability, including evenings, weekends, and holidays.

• Ability to stand for extended periods.
• Ability to lift up to 25 lbs as needed.
• Ability to move throughout the property and respond quickly to guest needs.

• First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits.
• Paid time off for full AND part time associates.
• Travel discounts at hotel partners and franchises around the world.
• Participation in our Wellness program.
• On-demand pay opportunities for instant pay between paychecks.
• Leadership development program and growth opportunities.

• Join us! Submit your application online!
• Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.