Assistant Front Office Manager

Overview

Fairmont Hotels & Resorts is a global network of properties offering luxury hospitality. This description covers the Fairmont Grand Del Mar in San Diego and our application process, benefits, values, and the role of Assistant Front Office Manager.

Breathe deeply, dream wildly, and discover a soulful sanctuary. The resort features 249 guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa, and multiple dining venues including Addison, San Diego s only three-Michelin-starred restaurant, all set within 400 acres of canyon scenery.

Growth and advancement are actively encouraged. We promote a balanced life for our colleagues and support our home of San Diego.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to contribute through Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities

Reporting to the Director of Rooms, the Assistant Front Office Manager is responsible for the effective operations of the Front Desk and Royal Service Teams. The successful candidate will be a team champion and a recognized team leader.

• Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service.
• Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required.
• Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness.
• Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support.
• Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand.
• Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service at all times.
• Support onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service.
• Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles.
• Monitor guest feedback to enhance service strategies and guest satisfaction.
• Respond to internal and guest inquiries and e-mails in a timely manner.
• Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless guest journey.
• Ensure compliance with safety, emergency, and cash-handling protocols.
• Other duties as assigned

• Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
• Experience with Opera PMS and guest engagement platforms such as Trust You is an asset
• Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
• A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
• Passionate about luxury hospitality, team development, and creating memorable guest experiences
• Flexible schedule, including evenings, weekends, and holidays, as required by business demands
• Degree or diploma in Hospitality Management or a related field is an asset
• Foster an inclusive environment where every individual feels valued and respected

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,
discounted stays across Fairmont & Raffles properties
, and dining and wellness discounts. We are dedicated to taking care of our team.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections and strive to make the people around us feel special.

Belonging:
We celebrate our differences and support each other.

Empowerment:
We have the authority to take initiative and create unforgettable experiences.

Integrity:
We build trust through mutual respect and authenticity.