Center Greeter

Welcome Center Greeter – Fairmont Hotels & Resorts

Overview

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun, and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18‑hole private Tom Fazio‑designed golf course, a five‑star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three‑Michelin‑starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Rate of Pay: $23.30/hour USD

Job Description

As the first point of contact at Fairmont Grand Del Mar, the Welcome Center Greeter plays a pivotal role in delivering a world‑class guest experience. You will warmly welcome all guests and visitors with professionalism, grace and attentiveness, creating an immediate sense of comfort and luxury. This role is essential to ensuring that each guest’s journey begins with a memorable, personalized touch that reflects our commitment to excellence.

Responsibilities

• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set‑up and ambiance control.
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast‑paced environment in accordance to our Forbes Travel Guide standards.
• Remember individuals’ names and their preferences to extend a personalized service.
• Assist other rooms division departments with their operations during peak times or when required.
• Apply necessary precautions with regards to hotel safety.
• Be well‑versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of resort operations, its services, and facilities.
• Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well‑paced mobility for up to 4 hours in length.
• Must be able to reach different outlets and other departments of the resort on a timely basis and in limited space.

Physical Demands

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously, with the most common visual functions being near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to operate office equipment such as computers,…