Front Desk Supervisor

Description

At MOXY, the front desk is more than a desk; it’s the heartbeat of the hotel. We’re looking for a confident, service-driven Front Desk Supervisor who thrives in a high-energy environment and enjoys blending hospitality, events, and social experiences. This role supports the daily operation of the front desk and front desk bar, while also assisting with on-property events and activations that bring the MOXY vibe to life.

This position will require flexible scheduling availability.

• Lead and support daily front desk operations, including guest check-in and check-out
• Support the front desk bar operation, ensuring responsible service, brand standards, and a great guest experience
• Assist with hotel events and activations, including setup, execution, guest flow, and service support
• Serve as a key point of contact for guests, team members, and vendors
• Ensure all front desk team members are trained on service standards, brand expectations, and guest recovery procedures
• Process guest payments and resolve billing questions according to hotel standards
• Prepare shift reports and communicate key updates to the management team
• Assist with team member scheduling, coverage, and daily task coordination
• Actively engage with guests in public spaces, creating a fun, welcoming, and social atmosphere consistent with the MOXY brand

This position will require flexible availability, including evenings, weekends, and holidays, as needed to support business needs and event schedules.

• A highly motivated, hands-on leader with a strong sense of ownership
• Comfortable working in a fast-paced, social, and guest-facing environment
• Ability to anticipate issues, think on your feet, and solve problems calmly
• Strong communication skills and a natural ability to connect with guests and team members
• Able to remain composed and professional in high-volume or high-energy situations
• Approachable, positive, and visible on the floor—this is a leadership-through-presence role

• Ability to stand, walk, and move throughout the hotel for extended periods
• Schedule varies based on occupancy, seasonality, events, and staffing needs
• Island Hospitality cannot guarantee a set number of hours per week

Island Hospitality is committed to growing talent from within. We offer a structured training and development program designed to help team members build skills, expand their responsibilities, and grow their careers in hospitality, whether you’re new to the company or bringing experience from elsewhere.

How We Thank You For All You Bring To The Team

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.