Guest Experience Supervisor

## Guest Experience Supervisor Executes guest recognition, with a focus on the rental guest (VIP Owners – depending on cost allocation with owner vs rental) experience.  Support all owner/guest experience initiatives throughout the property and collaborates with Experience Manager and residence club leaders

Work with VIPs pre and post stay to build connections, plan and arrange details.

Collaborate with Guest Experience Manager in leading Weekly VIP Meeting to ensure property awareness for upcoming arrivals.

Operational point of contact for Groups and Resumes with Guest Experience Manager.

Ideate quarterly with the Sales & Marketing to enhance the guest experience.

Perform other tasks or projects as assigned by Residence Club management.

Reading, writing and oral proficiency in the English language6 months experience in Front Desk, Reservations and/or Concierge role in luxury resort operations

Strong interpersonal skills

Ability to multitask under pressure and adapt quickly within a dynamic environment

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of
-the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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