General Manager at Huntress & Lumi

Overview

Position Summary: Responsible for every aspect of the operation and growth of the restaurant. Most time will be spent on the development and supervision of staff, driving revenue in all day parts, managing COGS and payroll, ensuring compliance with all policies and procedures, and driving profit.

Type
:
Salaried, Full-time

Pay scale: 90K-110K

• Financial
  • The number one goal of the venue is to exceed customer expectations while meeting or exceeding the budgeted EBITDA
  • Approving invoices for payables and ensuring clear communication with the accounting department on all checks, invoices, etc.
  • Managing petty cash per company policy
  • Managing, monitoring and meeting budgeted COGS
  • Overseeing monthly P&L and daily numbers to maximize revenue and managing controllable costs and expenses with a strong emphasis on all cost of goods (COGS) and labor
• Employee Performance
  • Working with underperforming employees to improve performance or removing from roster
  • Always be working to raise the Per Person Average (PPA)
  • Creating, implementing, and maintaining systems related to customer service and revenue maximization
  • Reviewing server sales performance report and taking appropriate action (posting results)
  • Reviewing and identifying the “Best Players”, placing these employees on the best shifts and grooming to be leads
  • Once Leads are recognized and developed, plan next steps to be a supervisor/manager
• Menu Analysis
  • Implementing FOH incentive programs to push appropriate menu items
  • Review all reports and work with Chef to ensure menu is performing as intended
• Staff Turnover
  • Always working towards keeping the overall turnover percentage down to help reduce payroll cost
  • Identifying and correcting reasons causing high turnover
• Other Wages
  • Ensuring all staff clock in/out times are reviewed before payroll is processed
  • Tracking, managing, and minimizing overtime & meal break premiums
  • Weekly audits on TipH_a_us to assure numbers are correct and to get a sense of what your team is taking home
• Marketing
  • Thinking about social media opportunities, taking impactful video and photo content for Marketing Department
  • Ensuring all reviews are at goal numbers
  • Maximizing the effectiveness of marketing and art services with an acceptable ROI on expenses
  • Ensuring venue brand is properly represented
• Internal Restaurant Marketing & Revenue Generation
  • Executing in-house marketing promotions and ensuring staff is trained and aware of promotion details
  • Executing RMD cross-selling programs including: RMD Loyalty App, Synergy wristbands, etc.
  • Executing RMD Loyalty Program
  • Ensuring the proper menus and promotional material are always out
  • Creating and executing promotions to drive business like tournaments and nightly contests
  • Working with all managers and staff to come up with new ways of driving revenue and communicate ideas to GM/DOFB
  • Developing and implementing specific staff up-selling programs and ensuring quantifiable tracking is always in place
  • Ensuring all revenue generating programs are being executed per plan
• Operation
  • Touching every table and connecting with guests during dinner service per company standard
  • Assuring guests are enjoying their meal and seeing if there is anything else you can do to enhance their meal
  • Seeking out ways to create memorable moments for guests
  • Gathering guest details and input notes into the POS to ensure continued enhanced experience for future dining
  • Holding everyone accountable for ALL policies and procedures
  • Overseeing nightly closing to ensure all elements are properly completed by MODs
  • Reviewing all manager nightly notes, making comments and responding as needed
  • Ensuring all changes to policies and procedures are communicated and documented formally
  • Ensure closing tasks are continuously reviewed and follow changes as required
  • As MOD consistently touching ALL tables
  • Creating and implementing specific policies and procedures that will enhance customer service and share best practices with other RMD venues
  • Reviewing all incident reports before they go to RMD
  • Conducting weekly manager meetings with agendas and ensuring proper follow-up on action items
  • Ensuring there is always a Lead in every department, and that each lead is trained…