Rooms Controller - Signia Hilton San Jose

Overview

Located just steps from the Plaza De Cesar Chavez Park and within walking distance of the San Jose Convention Center is where you will find the Signia by Hilton Hotel in Downtown San Jose. Here we offer a prime location in Silicon Valley with over 55,000 square feet of meeting space and signature culinary experiences.

The team is currently seeking a Rooms Controller to join their team!

• a minimum of (one) 1-year hotel front desk experience.
• The ability to work AM/PM shifts including weekends and holidays.
• Knowledge of OnQ PM and/or other related systems.
• The ability to provide clear verbal and written communication with strong multitasking, organization, time management, and attention to detail in a fast-paced hospitality environment.

Shift Pattern: Full-Time

Hourly Rate: $28.32 per hour

The Rooms Controller organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our hotel and provides prompt and courteous service to meet Company s high standards.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We re leaders in our industry and in our communities.
• Teamwork - We re team players in everything we do.
• Ownership - We re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!