Front Desk Manager Hacienda Hotel Western

Overview

WS Management is seeking a Front Desk Manager to lead daily Front Desk operations and deliver an exceptional guest experience. This is a hands-on, hourly leadership role that works directly alongside the Front Desk team while providing structure, coaching, and consistency. This position is ideal for a hospitality professional who enjoys being on the floor, supporting guests, guiding team members in real time, and keeping operations running smoothly during busy shifts.

• Supervise daily Front Desk and Night Audit operations
• Actively work Front Desk shifts while leading the team
• Coach Guest Service Agents in real time
• Handle guest concerns and service recovery
• Ensure accurate billing, reservations, and room assignments
• Coordinate with Housekeeping, Maintenance, and Guest Services
• Support training, onboarding, and performance feedback
• Partner with leadership to maintain morale, communication, and culture

• 2+ years of Front Desk experience (supervisory experience preferred)
• Strong guest service and communication skills
• Ability to lead peers while working the desk
• Attention to detail and calm problem-solving style
• Flexible schedule (including weekends and holidays)

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.