Call Executive Meeting Specialist

Description

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer competitive pay rates and a complete benefits package including medical, dental, vision, and life insurance, paid time off, retirement plans, employee discounts, an employee assistance program, and complimentary parking and meals.

An Executive Meeting Specialist coordinates and assists in executing meetings and events for clients within the hotel. Responsibilities include ensuring effective communication between banquets, events, management, internal/external guests, and the hotel operations such as room setup, AV equipment, and catering, and ensuring events run smoothly from start to finish. Support the banquet and event management department by giving administrative support to the department managers, and staff.

Greet and assist visitors, answer incoming calls to the department, and handle guest inquiries. Will also assist in other admin areas of the hotel as assigned. Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this role.

The pay rate for this position is $24.00/hour.

• Minimum 1 year experience in hotel events, banquets, and customer service preferred.
• High School Diploma or equivalent education required.

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computational ability.
• Must possess advanced computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services, and facilities.
• Strong team player, able to partner with management and other employees professionally.
• Must be able to push, pull, bend, stoop, squat, and stretch to fulfill job tasks.
• Use of PPE as needed for duty assigned and with the use of required tools and equipment.

• Verify on-property event planning and execution, provide on-property event support.
• Serve as primary point-of-contact for guests organizing and attending meeting events at the property to verify their end-to-end experience operates smoothly.
• Act as the primary point of contact for guests and events.
• Coordinate the property's use, effectiveness, and compliance with the Marriott sales and event system.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Answer incoming calls to management and liaise between events, catering, management, and internal/external guests.
• Interact courteously and professionally with guests, vendors, and associates.
• Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
• Organize and maintain the filing system.
• Liaising with events, food and beverage, and other departments to communicate and coordinate events.
• Managing receipts and invoices for event expenses, ensuring accurate recordkeeping and timely payment.
• Working onsite at events, helping to manage day-of logistics.
• Managing the company’s event calendar and other records related to event activities, including updating records.
• Provide administrative support…