Guest Service Agent

Join to apply for the Guest Service Agent role at Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

About Our Property
Welcome to the AC Hotel San Diego Downtown Gaslamp Quarter, a vibrant property within the Pyramid Global Hospitality portfolio. Featuring 147 thoughtfully designed guest rooms and 200 sq. ft. of intimate meeting space, this hotel combines modern style with a dynamic work environment. As a member of our team, you’ll join a dedicated group that values collaboration, professionalism, and a passion for hospitality.

What You Will Have An Opportunity To Do
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Guest Services Agent assists with the unloading of guests’ luggage and provides a source of knowledge about the hotel, its amenities, and the local area as they escort guests to their room.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Interact with all guests; the bell person/guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them.
• You will escort and orient the guest to the front desk for check‑in.
• You will park and retrieve guests’ vehicles as requested.
• Upon check‑in, you will escort the guests and their luggage to their room, explaining our amenities and fun facts.
• Work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist the lobby attendant in keeping the entrance area clean and organized.
• “Be the difference” with all guests and employees and do more than just the norm.

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between the valet lot and various hotel areas.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

$21.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.