Patient Service Representative

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high‑quality health care and supportive services to everyone, with a special commitment to uninsured, low‑income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low‑income and 29% are uninsured. Services include adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services such as cardiology, podiatry, endocrinology, dermatology, among others.

FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

We are the largest community clinic provider of health care to the uninsured in San Diego County and one of the top 10 largest community clinic organizations in the nation. We are the largest health care safety‑net provider, largest school‑based health care provider and the largest mental health provider in the San Diego region.

• Effectively manage the patient check‑in and check‑out process, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are completed accurately.
• Collect specified co‑pays and payments from patients per coverage specifications and from self‑pay patients. Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash.
• Ensure patient information is entered into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and send reminder/recall notifications.
• Respond to customer billing and payment inquiries as needed; may escalte issues as required.
• Display a proactive approach to customer service, listening to the patient and taking ownership of solutions.
• Perform general clerical duties such as scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.
• Perform other duties as assigned.

• High School diploma or GED equivalent required.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties and meets any required state or federal certification requirements.
• Medical Assistant certification, C‑NA certification, or Medical Terminology course preferred.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license and proof of minimum levels of car insurance. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case‑by‑case basis. Mileage and other reimbursement governed by policy.

• 1–3 years of experience related to administrative/clerical support, or customer service required.
• Experience in a healthcare environment preferred.
• Demonstrated ability to multi‑task, be flexible, ensure accuracy, and meet changing priorities in a fast‑paced, high‑workload environment.
• Ability to work both in a team‑based environment and independently.
• Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
• Knowled…