Associate Clinical Scientific Manager

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Job Summary

The Associate Clinical Scientific Manager (ACSM) fulfills two key functions within the Strategic Business Unit (SBU) for Autoimmunity in San Diego. This position plays a crucial role in promoting scientific understanding of our assays and developing content to promote their value to our customers. In addition, the ACSM is responsible for coordinating internal resources to drive resolution to complex customer product investigations, resolve technical issues not related to complaints to achieve affiliate and customer satisfaction, and interfacing within and outside Werfen, including responsibility for effective technical communications, reporting, and presentations.

In addition, the ACSM will play a key role in supporting scientific studies.

Key Accountabilities

• Scientific Education Strategy:
  Develop and execute comprehensive scientific education strategies and programs. Collaborate within the SBU Marketing team to align the education initiatives with business objectives. The ACSM will develop a customer focused educational campaign focused on existing Werfen products or products in development, to be executed with commercial teams. The ACSM will also create content for the internal Werfen Autoimmunity teams to ensure that they understand basic concepts and stay up to date regarding new scientific developments.
• Material Creation:
  Ensure effective and engaging clinical materials, presentations, and resources for Werfen employees and external stakeholders to enhance understanding of Autoimmunity solutions and their clinical applications. The ACSM will create clinical material to support customer-facing applications and commercial teams to enhance their understanding of autoimmunity in order to effectively support customers.
• Clinical On-market Escalated Support: support escalated investigations for key Werfen stakeholders (affiliates and customers, when applicable) in managing inconclusive or seemingly unsupported clinical scientific outcomes, including from external quality programs. The ACSM will review escalated complaints with a cross-functional team on a regular basis, direct internal investigations and communicate status and outcomes (written or live) with global affilates and customers
• Commercial Partnership:
  Assist Marketing and Affiliate teams in clinical discussions and presentations with potential clients, healthcare professionals, and laboratory personnel. Provide scientific expertise and address queries to facilitate successful commercial efforts. The ACSM will often participate in direct discussions or meetings with laboratorians and clinicians to provide expertise and guidance related to clinical or product focused topics.
• Clinical Market Intelligence:
  Stay abreast of the latest advancements and research developments, including competition. Analyze clinical and scientific trends to ensure the company remains at the forefront of scientific innovation.
• Increase clinical awareness of Autoimmunity diseases and the importance of accurate and timely patient diagnosis. ACSM may work directly with patient advocacy groups as well as specific clinical autoimmunity initiatives globally.
• Evaluate, at an international level, the clinical guidelines related to our…