Program Technician Ii Jc-

Overview

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Center for Health Care Quality (CHCQ) at the California Department of Public Health (CPDH) focuses on ensuring and enhancing healthcare standard. Our programs encompass regulatory oversight, quality assessment, and collaboration with healthcare providers to safeguard public health. We strive to optimize patient care by implementing policies, conducting inspections, and fostering continuous improvement in healthcare delivery across the state. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.

• Department Website:
• Check out How to Apply for a Job at CDPH
• Benefit information can be found on the CalHR website and the CalPERS website.
• The salary listed in this ad may not include recent adjustments or changes from the fiscal year
• New to State candidates will be hired at the minimum salary of the classification or alternate range, as applicable.
• Effective July 2025, California’s Personal Leave Program (PLP 2025) reduces employees’ base pay by 3% in exchange for 5 hours of leave credits monthly through June 2027. The posted salary range does not reflect this reduction.

The California Department of Public Health, Center for Health Care Quality has an immediate opening for a Surveyor Technician (Program Technician II).

As a Surveyor Technician at CHCQ, you play a crucial role in assessing and maintaining healthcare standards. Together, we strive to ensure that California’s receive top-notch healthcare by maintaining the highest quality standards and fostering a culture of continuous improvement. By leveraging your technical expertise, you’ll contribute to the center’s mission of upholding the highest quality of care and safeguarding public health across California.

Your responsibilities would include:

• Entering survey renewal information into various systems and platforms.
• Fielding inquiries through various communication channels from facilities, patients, families, and other agencies.
• Process surveys for different health facilities.
• Responsible for all areas of processing, including cover letters and surveys.
• Scans, copies, redacts, and mails a variety of documents to different recipients.
• Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS).
• Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies.
• Entering and managing certification records in ASPEN system.

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing support to multiple staff members and managing a wide range of duties with differing priorities and deadlines.
• Excellent written and verbal communication skills as demonstrated in the ability to write emails, explain policy/processes and/or document procedures.
• Ability to analyze survey data, interpret findings, and provide recommendations.
• Attention to detail is crucial in surveying to ensure accurate data collection and reporting.
• Familiarity with relevant regulations, codes, and standards related to surveying and healthcare facilities.
• Customer service skills.
• Organizational skills.

Resumes, letters, Statements of Qualifications, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Supplemental Questionnaire. Responses must be numbered and submitted in the same order as the Supplemental Questions. Simply copying and pasting your resume…