Front Office Lead

Overview

Hillcrest – 200 West Arbor Drive, San Diego, CA 92103, United States

Front Office Lead – Filing Deadline:
Thu 2/19/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

Under the minimal supervision of the Clinic Manager, the Front Office Lead primarily oversees, provides leadership, and trains for back-end duties such as call center, referrals and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc. This position has oversight over junior counterparts. The Lead serves as a resource for the entire department. With guidance from the Clinic Manager, the Lead initiates and participates in improvement efforts which directly impact the practice.

Provides back-up support to the front desk as needed.

• A minimum of four (4) years of previous related experience in a large complex healthcare setting.
• Perform lead duties and provide back-up support for clinical care coordinators.
• Experience with time keeping and managing staff schedules.
• Demonstrated experience handling scheduling, registration and authorization.
• Proven experience in working with Health Insurance companies and Community Medical Groups.
• Demonstrated knowledge of various insurance including HMO, PPO, POS, etc.
• Experience coordinating, planning, maintaining and arranging complex calendars for meetings, events, programs and appointments.
• Experience coordinating surgical cases, surgical health insurance authorizations and working with hospital operating rooms.
• Experience producing marketing materials, letters, correspondence and/or reports containing tables, slides, graphs, etc.
• Strong experience with editing and proofreading documents, as well as writing clear, accurate correspondence, meeting minutes, and/or reports.
• Excellent knowledge of English grammar, spelling, punctuation and sentence structure/formats, demonstrated skill in composing correspondence.

• Bilingual in both Spanish and English.
• Possess the skills and extensive knowledge of practices in ambulatory settings.
• Administrative lead; and front office administration.

• Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $66,169 - $82,309 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $31.69 - $39.42

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing care in patient care, biomedical research, education, and community service. Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period;

however, a job may be filled before the extended date is reached.

UC San Diego is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the University of California’s Anti-Discrimination Policy, please visit: (Use the "Apply for this Job" box below).-Discrimination

UC San Diego Health maintains a marijuana and drug-free environment. Employees may be subject to drug screening. Misconduct Disclosure Requirement: as a condition of employment, the final candidate who accepts an offer of employment will be…