Director of Clinical Operations, RN

Overview

Savoy Life is a distributed senior living platform focused on bridging the gap between senior living communities and healthcare. With a team of specialized clinicians, including nurses and geriatricians, Savoy Life offers a tech-enabled solution that empowers senior living operators to do their jobs more effectively and efficiently so they can move residents into their communities faster and keep them healthier for longer.

Location: Anywhere near a major airport in the US & west of Chicago

Reports to: COO

Work Schedule: Full-time

About Savoy Life:

Savoy Life is a healthcare startup focused on making healthcare work for seniors and their caregivers. Savoy aims to make aging better for everyone by restoring agency to seniors and integrating caregiving into the heart of healthcare - so that every moment leads to smarter decisions, greater dignity, and better outcomes. Today, this is done by partnering with senior living communities to coordinate and manage clinical gaps for these seniors, their caregivers, and the care ecosystem.

This includes deploying a team of clinical experts both in-person and virtually paired with proprietary technology to provide instant leverage for the community and fill gaps in care – without disrupting the current care. We honor seniors’ existing care team including primary care via wraparound services to give the seniors the high-quality care and support they deserve, on their terms.

Position Overview:

Savoy Life is seeking a Director of Clinical Operations which is a brand-new role to support this new chapter at Savoy! This role includes managing RNs who provide care coordination with seniors and their care team as well as building on the existing foundation to further build out the RN role within Savoy. Note this role requires an active RN license.

• RN Manager
• Manage a growing team of RN care coordinators
• Hire, onboard, train/shadow, and complete competency checks for new hires
• Provide clinical expertise and act as a resource for on-site staff to support high-quality resident care.
• Identify improvement opportunities through team feedback, direct and indirect observation and then build the structure and training to execute on those changes

• Clinical Operations Support
• Overall, roll up sleeves to support everything from frontline clinical workflows to behind-the-scenes operational execution
• Support day-to-day operations for the Savoy care team to ensure team is supported, optimal resident needs are met, and customers are happy
• Grow and strengthen the overall clin ops company foundation in a wide variety of activities ranging from building processes for non-RN roles to providing inputs on new technology builds to creating training materials to maintaining a clean shared file
• Assist in designing, implementing, and refining clinical workflows, protocols, and standard operating procedures
• Support operational scaling efforts by documenting processes, training staff, and adapting workflows as programs evolve
• Help maintain clinical compliance with state, federal, and accreditation requirements through audits, documentation, and process oversight

• Active Registered Nurse (RN) license
• Strong background in geriatric/senior care, with depth of experience in care coordination with complex patients
• Experience managing nurses & passionate about leading a team
• Experience working in or with senior living communities
• Passionate and motivated by Savoy’s mission and vision
• Demonstrates a strong “yes-and” mindset - steps in wherever needed to support the team and organization, prioritizing outcomes over personal task preferences or rigid role boundaries
• Strong ability to create structure from scratch as well as improve existing structure
• Strong leadership skills with focus on building strong relationships, supporting a positive culture, and ensuring outcomes are met
• Proficiency in learning and leveraging an array of technologies
• Detail oriented with ability to leverage technology to stay organized and track a variety of moving pieces
• Strong ‘say do’ ratio i.e. ability to complete tasks based on agreed upon date, or communicate clearly and early if date must be delayed
• Abilit…